We consider the potential long term impact of British Airways' recent flight problems. The BBC's Richard Westcott has been speaking with BA chief executive, Alex Cruz. We also hear from Mick Rix of the GMB union which represents many aviation workers, and Rupert Younger, who is director of the Oxford University Centre for Corporate Reputation. Also in the programme, there has been outrage in South Africa after leaked emails suggest President Jacob Zuma is considering a move to Dubai. The BBC's Lerato Mbele in Johannesburg brings us the story. Zachery Barfield of the etiquette consultancy The Perfect Gentleman tells us what a person's handshake says about them, after firm grips employed by presidents Emmanuel Macron of France, and Donald Trump of the United States, raised eyebrows. Plus the BBC's Mike Johnson pays a visit to a restaurant in London's theatre district, where the staff serve up songs along with the food.