With customer service a top priority for companies, and consumers open to new options, the payments landscape is primed to expand and evolve over the coming year. In this episode, PCI Pal’s CMO, Jane Goodayle, is joined by the company’s VP of Product, Alessandro Dalla Volta, who outlines key payment trends and his predictions for 2023.

Highlights include:

• The emergence of Open Banking powered payments within the contact centre
• Developments in AI in the contact centre and the benefits
• What payment methods can consumers trust? 
• Recommendations for organisations looking to re-asses their payment process in 2023