Managing contact centres is a tough part of doing business, with one of the major challenges being compliance with data security regulations. For any organisation handling customer payments in the contact centre, having a failsafe approach to m

Payments Trends and Predictions for 2023

Mar 1st, 2023 14m 25s

With customer service a top priority for companies, and consumers open to new options, the payments landscape is primed to expand and evolve over the coming year. In this episode, PCI Pal’s CMO, Jane Goodayle, is joined by the company’s VP of P

Keep Calm and Simplify

Aug 25th, 2022 33m 31s

In this episode from Secure Payments, we take the time to cover some of the intricacies and actions required of the release of PCI DSS 4.0. The newest regulations have brought with them significant changes and requirements for organisations. PC

PCI DSS v4.0: What it means for Compliance in the Cloud

Apr 5th, 2022 35m 58s

The compliance landscape is changing, with the recent release of the updated PCI DSS standard, PCI DSS v4.0.Back in 2020 PCI Pal's CISO, Geoff Forsyth, chatted with Jane Goodayle about 'Compliance in the Cloud'. In the episode, Geoff discussed

Payments 22: The Future of Security and CX

Mar 30th, 2022 41m 4s

We recently held our inaugural virtual event Payments: The Future of Security and CX.Speakers from our global ecosystem came together to discuss the trends in the market, showcase innovative solutions, and provide insights into the future of

Love your customer

Feb 14th, 2022 9m 27s

In this episode PCI Pal's SVP Global Marketing, Jane Goodayle, discusses how excellent customer experiences can be maintained in tandem with the best practice in payment security.A common concern we hear when organisations review their payment

2022: Striking the Right CX and Security Balance

Jan 14th, 2022 6m 3s

The pandemic has forced many organisations to change how they interact with their customers. Many retailers, for example, adopted a direct-to-consumer approach, using apps and social media in place of physical outlets.A significant number of o

Working Smarter - Are you PCI Compliant?

Nov 30th, 2021 30m 8s

This episode is taken from Calabrio's 'Working Smarter' podcast. PCI Pal's Chief Revenue Officer, Darren Gill, joins Calabrio to discuss PCI Compliance and common misconceptions around the standard before offering businesses advice on how to se

Five Data Security Threats and Scares

Oct 27th, 2021 9m 15s

This spooky season, Nicole Von Seggern and Nick Johnson discuss the five data security threats and scares that make the hairs on the back of contact centre managers' necks stand up. But, fear not, for the duo also cover what protections organi

Securing payments in 2021 Australia

Jul 21st, 2021 15m 10s

Hackers work around the clock to steal data for profit and these opportunistic cybercriminals are further capitalising on remote working situations. Australian Consumers are rightfully holding businesses accountable for lax data security practi

Beyond the cloud contact centre - reimagining service delivery

Jul 12th, 2021 20m 42s

PCI Pal was invited to join our partner, 8x8 and joint customer, Liverpool City Council, to speak at this year’s SOCTIM President’s Week conference.In 2020, spurred on by lockdown, public sector IT leaders found themselves at the forefront of

PCI DSS v4.0: The challenges for organisations and QSA’s

May 19th, 2021 13m 41s

There is a buzz in the compliance industry about the new version of PCI DSS, due for release in early 2022.In this episode, Sujith Parambath, Head of PCI Consulting Services at IT Governance talks with PCI Pal's CISO, Geoff Forsyth, about the

Post Pandemic Payments

Apr 22nd, 2021 19m 10s

In this short episode host, Jane Goodayle, is joined by industry experts to discuss the changes to payments, security and customer experience as a result of the Covid-19 outbreak.Are remote contact centre agents here to stay? If so, how can bu

Payments: The Future of Security and CX

Mar 16th, 2021 24m 25s

PCI Pal recently held its inaugural virtual conference 'Payments: The Future of Security and CX'.Attendees from around the globe gathered to discuss and learn about the future of payment security and customer experience. We invited indu

Five Agenda Items for CISOs in 2021

Jan 29th, 2021 28m 24s

The latest episode ‘Five Agenda Items for CISOs in 2021’ is hosted by PCI Pal's own chief information security officer, Geoff Forsyth, who discusses the key topics on his ‘to do list’ right now. The top five topics that CISOs should be thinkin

Making Compliance a Habit

Jan 4th, 2021 14m 27s

As we enter the season of resolutions, where many of us are trying to break habits, we discuss why compliance is one habit you should maintain all year round.Jane Goodayle is joined by PCI Pal’s Data Protection Officer, Innes French, to analys

Compliance in the Cloud

Dec 8th, 2020 27m 33s

The cloud brings lots of advantages to businesses, but also a lot of its own challenges. In this podcast episode, Jane Goodayle is joined by PCI Pal’s CISO, Geoff Forsyth, to discuss designing and delivering a global cloud platform for achievin

Compliance for the Public Sector

Dec 8th, 2020 23m 49s

Data breaches and cyberattacks occur on a daily basis and are something every organisation must prepare against. The Public Sector and government departments are, of course, no different. Although the reputational damage and financial consequen

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