Margaret Boatner, the deputy assistant secretary of the Army for strategy and acquisition reform, said new approaches to buying software already are paying off.
Mike Shepherd, the director of the catalog management office at GSA, said the next step for the catalog modernization effort is to bring in service contractors.
Jason Mervyn, a lead IT specialist for the US Mint at West Point, said the agency is figuring out how back end operational technology systems can continue to run without legacy telecommunications technology.
Eric Hysen, the DHS chief information officer, and Dana Chisnell, the director of CX, are expanding their priorities areas to include more customer and employee experience goals as outlined in a new IT strategic plan.