These are some ideas and updates.
I have a few predictions of 2020
Accountants will become more app advisors giving xero or Qbo app add ons advice against a small fee
Secondly, venders will start emailing receipts following how Squarespace cashmachine app works, I can see worldpay, sumup will ask for email at the POS.
Clients will start to use Xero QBO themselves more and use accountants for Advisory and Compliance work
I hope you like my prediction and I really enjoy listening to CAP