Our success in life is dictated by the quality of relationships we can engender. Some people seem better at negotiating better quality outcomes (for all) than others do – they work with people rather than through people. They are able to hold deeper, more honest conversations that create a new level of bonding and are able to transform people, situations and relationships. By being prepared to hold these conversations (often early) they ensure clarity over responsibility, define expectations and hence maintain high levels of performance. When we let these conversations go by, we let standards slip and unwittingly give permission for unwanted behavior to continue.

Crucial conversations lie all around us – enjoy this thirty minute Mentor of the Month with Joseph Grenny