Customer Science with Colin Shaw
Customer Science with Colin Shaw
Customer Science with Colin Shaw
The CX Goalkeeper had the great opportunity to interview Colin Shaw
LinkedIn Headline: Global Influencer in Customer Experience & Marketing | Financial Times Award For Leading Consultancy For Last 4 Years | Host of 'The Intuitive Customer' in Top 5% | Best-selling Author x 7 | Conference Speaker
Highlights:
00:00 Game Start
00:51 Colin's introduction
06:19 Colin's values
08:31 The customer satisfaction index
09:56 No single silver bullet in customer experience
11:04 Customer Science
15:29 Data
21:49 Behavioral science
31:08 Artificial Intelligence
35:44 An example: Apple
37:19 The Future of CX
38:40 Colin's book suggestion
40:04 Colin's contact details
41:08 Colin's Golden Nugget
and much more on https://www.cxgoalkeeper.com/ColinShaw
#cxgoalkeeper #customerexperience #podcast #leadership
#artificialintelligence #data #customerscience #behaviouralscience
From The Podcast
CX GOALKEEPER - Customer Experience Goals
Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purposeJoin Podchaser to...
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