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Experience This!

A weekly Business, Management and Marketing podcast
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Episodes of Experience This!

Learn about finding your low-hanging fruit, building experiences right into your product or service, and how we measure thee - let us count the ways! Bite-Sized Delight From the Episode: • Improving CX Can Be Fast - Don’t miss the chance to dra
Learn about the sound of a great experience, tasty treats in unexpected venues, and the vestiges of customer interaction that just aren’t functioning anymore. Bite-Sized Delight From the Episode: • Does Your Brand Sound Remarkable? - Use your c
Learn about the best employee experiences in the country, where customer experience should live in a company, and why one airline is really mad at a third-party flight aggregator. Bite-Sized Delight From the Episode: • Great Employees Deliver G
Learn about a creative way to make your customers feel better about waiting, an airport experience that doesn't involve a plane, and a great prize for bulking up before winter. Bite-Sized Delight From the Episode: • Waiting Lists Don’t Need to
Learn how restaurants and hotels are dealing with bad customer behavior, why marketers are finally paying attention to customer experience, and why innovation doesn’t have to be complicated! Bite-Sized Delight From the Episode: • The Customer I
Learn about getting your customers to share their memorable moments, charging for brief emotions, and timing your audience as they read your legal disclaimers! Bite-Sized Delight From the Episode: • Selfies Can be Social - Find ways to gently r
Learn about dealing with unruly customers, exploring real-time data from your appliances, and the fight against digital pollution! Bite-Sized Delight From the Episode: • Train Your Team to De-Escalate with Customers - Pandemic-related stress is
Learn how to make up for missing pieces in your customer experience, why it’s crucial to think long term in a short term environment, and how you can take pointers on being remarkable - from the DMV! Bite-Sized Delight From the Episode:   • Yo
Learn about the rising expectations of retail customers, getting into your customers’ brains, and how a traditional Chinese practice may make working from home more tolerable. Bite-Sized Delight From the Episode: • Upgrade Your Online Presence
Learn about how to get your customers to “come back” again and again, how D.A.D. can help you stand out in a crowd, and how to grow your business by growing your clients’ business! Bite-Sized Delight From the Episode: • Avoid the “Terminator” C
Learn about the hottest new CX book of 2021 in a special episode featuring an exclusive, all-access, backstage pass, behind-the-scenes interview with the author! Bite-Sized Delight From the Episode: • Be an Experience Maker - make every busines
Learn about reconnecting with familiar brands in the COVID-era, when temperature impacts the client experience, and a lawyer’s office that is fun to visit. Bite-Sized Delight From the Episode: • Make Apologies about Your Customers - Delta welc
Learn about one of the greatest CEOs of this generation sharing his final thoughts, the common path to uncommon success, and a listener takes on customer reviews -- every last one of them. Bite-Sized Delight From the Episode: • From Earth’s Mos
Learn about creating a workplace that employees and customers love, making your big ideas irresistible, and the power of a protagonist playlist. Bite-Sized Delight From the Episode: • Gauge Employee Experience by How Often They Say “I Love it H
Learn about a new app that helps you see even if you can’t, why making and keeping your promises is key to a successful experience, and why dumping generic language may bring you closer to your customers. Bite-Sized Delight From the Episode: •
Learn about offering new products to your raving customers, speaking words of encouragement when you aren’t in the room, and making the big leap to do it on your own. Bite-Sized Delight From the Episode: • If Your Fans Love You, They Will Buy Y
Learn about making your website available to ALL customers, focusing on the little things to bring out creativity, and a restaurant known for its - Instagram page?! Bite-Sized Delight From the Episode: • Design Experiences for ALL of Your Prosp
Learn about enticing your customers to come back after COVID, videos that capture your brand spirit, and managing camera fatigue in a video-based business environment. Bite-Sized Delight From the Episode: • Entice Old Customer with New Experien
Learn about the state of customer experience in 2021, the answers to all of your baking questions, and what we love – and can’t stand – about hiring contractors. Bite-Sized Delight From the Episode: • Catch Up with Your Customers - most custome
Learn about a secret message for an interstellar audience, making products that consumers actually want, and warning customers about bad things before they even realize it. Bite-Sized Delight From the Episode: • Hidden Messages Draw Attention -
Learn about the importance of being relevant to your customers, how augmented reality is helping to ease purchase decisions, and how to use data to drive predictive CX. Bite-Sized Delight From the Episode: • Focus on Relevance - New research fr
Learn about getting people to come to court, when the custom clothing experience just doesn't measure up, and a remarkable birthday celebration at a car dealership. Bite-Sized Delight From the Episode: • Design to Experience Compliance - Redesi
Learn about a new way to take your vitamins, how government regulations affect businesses, and creating intentional friction in e-commerce. Bite-Sized Delight From the Episode: • A Daily Dose of Experience - Custom vitamins with personalized me
Learn about an advertisement with extra special details, cutting edge research on the power of online reviews, and a creative way to get customers to follow your directions. Bite-Sized Delight From the Episode: • Provide the Name, Height, and W
Learn about using video to help explain things to your customers, avoiding irrelevance through digital innovation, and a maid service that is doing far more than just sweeping and dusting. Bite-Sized Delight From the Episode: • Show Customers W
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