Jim Rembach
Fast Leader Show | Customer Experience Leadership
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Jim Rembach
Fast Leader Show | Customer Experience LeadershipEpisodes
Jim Rembach
Fast Leader Show | Customer Experience Leadership
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Episodes of Fast Leader Show
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In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern workplace. She shares her journey from classroom to boardroom, offering a unique perspective on ho
In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and busi
In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary leader in the construction industry. His story, woven with the values instilled by his family and the wisdom
In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insights on how emotional intelligence shapes leadership, influences organizational culture, and catalyzes person
Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today's complex, VUCA environment. As we explore this landscape, we'll see why traditional strategic planning tools may no lon
Dive deep into the complexities of leadership with Adam Bryant on the Fast Leader Show! Discover the art of extracting every lesson from life's experiences, akin to wringing out a wet towel. Bryant unpacks the delicate balance leaders must stri
In this episode of the Fast Leader Show, Dr. Laura McGuire shares her insights on a range of topics, from emotional intelligence and inclusion to stress management and leadership development. She emphasizes the importance of consent, trauma-inf
In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nicole seeks to understand the current challenges in the industry and explores three seismic challenges facing
In this episode of the Fast Leader Show, Jim Rembach sits down with guest Tom Schmitt, CEO of a multi-billion dollar transportation company. Together, they dive into the valuable lessons learned from the past few years and how they can be appli
In this episode of the Fast Leader Show, we are joined by Oded Netzer, a Columbia Business School professor and Amazon Scholar. Oded, an expert in data-driven decision making, discusses common biases like overconfidence, availability, and confi
In this episode of the Fast Leader Show, we're excited to have Chuck Mollor – executive coach, consultant, and author of The Rise of the Agile Leader. Chuck shares various insights on the importance of leadership adaptability, understanding one
As leaders, we must recognize the power of data-backed insights when implementing diversity, equity, and inclusion (DEI) initiatives. Understanding the unique needs of our organizations is crucial, and we can't simply rely on what has worked fo
Resilience and leadership play vital roles in organizational success, with true leadership focusing on empowering others to be their best selves while pursuing a noble goal. In this episode, our guest Mike Watson delves into the habits and valu
In today's fast-paced and ultra-competitive world, being a good leader is more important than ever. But how do you become a better leader when the competition is fierce and the stakes are high? According to Lee J. Colan, author of Healthy Leade
When companies don't foster open communication and establish regular, open conversations, they may experience inconsistency in customer experiences, decreased productivity, missed opportunities, low employee morale, and decreased customer satis
The importance of emotions in attracting and retaining top talent in the workplace cannot be overstated. According to research, employees are more likely to stay with a company that encourages and values positive emotions, such as gratitude, ap
Delivering great customer experiences is essential for any business that wants to be successful. In order to do so, it's important to focus on meeting and exceeding customer expectations, providing high-quality products and services, and buildi
Persuasion and influence are essential skills for leaders to succeed in their professional lives. There is no doubt that every organization will face challenges, but with every challenge comes the opportunity to influence outcomes. When you nee
https://bit.ly/3SCPMF3 YouTube Copy Every leader has a story to share - successes, failures, life lessons, and humps that they have to go through. Each story takes them to different turning points in their lives that ultimately define the hi
The topic of purpose is everywhere these days. People are talking about purpose. As passionate advocates, we’re delighted to see all the interest. Yet we’ve observed that many organizations are merely scratching the surface. They’re missing the
The capability to engage employees is one of the most vital components for business success, especially today when globally distributed workers are embracing multi-functional working structures. Through employee engagement, businesses are able
Racial disparity is more than just a hot topic on social media. Employees constantly face threats of social injustice and racial inequality at work, and leaders need to understand that in order for their organization to thrive, they must bolste
2021 has been a rough year for most of us. The world is just coming out of a pandemic, and the majority of leaders are facing a new reality. There are new challenges to face and the things done before may no longer apply today. In this episode,
Media consumption preferences have changed over the past few years. People want to consume information faster on their own terms. Traditional learning programs and long-form content is being replaced with quick, bite-sized information. With the
Leadership is a process by which a person influences others to achieve a common goal. Compassionate leadership is the type of leadership that takes into account the feelings and emotions of others. It is based on the idea that if we can underst
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