Neurologist Dr. Mary Rensel shares her tips for increasing your productivity—and happiness—with a little brain care. Find resource links and a complete transcript of this episode at https://www.auvik.com/franklyit/082

081 - AI & machine learning need to be part of your tech strategy in 2021

Feb 18th, 2021 18m 50s

Do or die? Sean Muller says now is the time to think about how to add artificial intelligence and machine learning to your organization. The benefits are huge but the costs don’t have to be. And if you’re not thinking about or already working A

080 - Where to invest in IT with stimulus money

Feb 4th, 2021 14m 32s

The US federal government recently announced a second round of PPP loans and have expanded what you can spend the money on. Up to 40% of the stimulus check can now be spent on software and cloud technology. We dig into the details with Brian Le

079 - Getting strategic with automation & scripting

Jan 21st, 2021 17m 3s

You’ll never have time for strategic, high-value IT work if you’re constantly bogged down with repetitive tasks. Using scripts to automate those mundane tasks is key for cranking up your productivity. We explore the criteria for deciding which

078 - The cybersecurity skills shortage? It doesn’t exist.

Jan 7th, 2021 16m 33s

Our industry isn’t plagued by a shortage of qualified cybersecurity and IT pros, says Spirion CIO Gabe Gumbs. The real problem is technology. Not only are we looking for the wrong people using the wrong criteria, we’re giving those people reall

077 - 20 minutes, 7 insights, 1 interesting year

Dec 24th, 2020 20m 21s

Tune into our recap of some of the best & most popular Frankly IT episodes of 2020. Major themes: cybersecurity, IT leadership & that pandemic thing. Find resource links and timestamped show notes for this episode at https://www.auvik.com/frank

076 - Service desk for all

Dec 10th, 2020 21m 26s

The service desk isn’t just for IT anymore—and that’s great news for IT teams everywhere. atSpoke CEO Jay Srinivasan shares the three things he believes will define the service desk in 2021 and beyond, and what IT teams need to do to lead the c

075 - SD-WAN in the age of WFH

Nov 26th, 2020 25m 27s

With more people working from home permanently, will we see SD-WAN become a viable solution for private residences? Experts say we’re already headed that way. We speak to John Fruehe, an independent technology analyst, and Ben Niernberg, the EV

074 - Experiment your way to great IT leadership

Nov 12th, 2020 20m 23s

Author & coach Melanie Parish shares how familiar agile development principles can be applied to leadership to unlock innovation & success from your technical team. Find resource links and timestamped show notes for this episode at https://www

073 - Ghost in the machine

Oct 29th, 2020 24m 40s

In this special Halloween episode, we explore the intersection of IT and the paranormal. Yeah, that’s right. We’re taking our tech and we’re going ghost hunting, with paranormal researcher Kristy Sumner. Find resource links and timestamped show

072 - 5 painless ways to trim IT costs

Oct 15th, 2020 20m

Consultant John O’Shaughnessy shares his top 5 tips & tricks for uncovering big cost-savings in your IT budget. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/072

071 - Security for humans

Oct 1st, 2020 22m 4s

Struggling to get users to comply with your IT security practices? You might be going about it the wrong way. Rubica CEO Frances Dewing explains why people-first design is the best way to secure IT assets while keeping users on side. Find resou

070 - How to step up and shine as the IT service manager

Sep 17th, 2020 23m 20s

Leading the IT service team is a tough assignment. Consultant Todd Kane reviews common stumbling blocks and how to overcome them to thrive in this challenging but rewarding role. Find resource links and timestamped show notes for this episode a

069 - Driving IT productivity with a Top 10 list

Sep 3rd, 2020 20m 41s

Julie Forsythe, VP of Engineering at Auvik Networks, shares how using a Top 10 list helps build efficiency, cohesion, and job satisfaction within a technical team. Find resource links and timestamped show notes for this episode at https://www.a

068 - Making the move to Windows Virtual Desktop

Aug 20th, 2020 18m 27s

Should you move to virtual desktops? Nerdio’s Joseph Landes joins us to look at the trend, the tech, and how to know if it’s the right fit for you or your clients. Find resource links and timestamped show notes for this episode at https://www.a

067 - Why great leaders teach their teams to break the rules

Aug 6th, 2020 26m 50s

Author & former IT pro Bob McGannon shows us how to cultivate growth, efficiency & engagement within our teams… by knowing when to go off book & teaching them to do the same. Learn why Bob says intelligent disobedience is the difference between

066 - Network security threats from the "light web"

Jul 23rd, 2020 21m 32s

Today’s biggest network threats might just be coming at you from scammers using totally legal and legit data. Are you ready? Learn just how deep the threat goes and what you can do about it. Find resource links and timestamped show notes for th

065 - How to get acquired for maximum dollar

Jul 9th, 2020 27m 34s

Deal broker & author Linda Rose share her tips for getting more money for your MSP and what COVID has done to the M&A market for technology service providers (it might not be what you think). Find resource links and timestamped show notes for

Bonus

UPDATE - Frankly MSP is taking a summer break

Apr 30th, 2020 3m 58s

We’ll be paused on new episodes for two months but we’ll be back later in the year with more great shows. For tips on getting your content fix while we’re paused, visit the show notes at https://www.auvik.com/franklymsp/update

064 - Prepare, communicate, secure to stay steady in a crisis

Apr 16th, 2020 27m 51s

Coronavirus may have lots of companies scrambling but at this MSP in Cleveland, Ohio, things are firmly under control. CEO Jim Millican and Operations Manager Travis Grundke share their approach to client management and communications at Ashton

063 - How to securely enable work from home

Apr 2nd, 2020 18m 55s

From developing BYOD policies to tips for helping workers secure their home networks, Webroot’s Ken Thon provides guidance on implementing a layered security approach while enabling your clients to work from home. Find resource links and timest

062 - Selling cybersecurity to reluctant clients

Mar 19th, 2020 19m 16s

How to initiate a security conversation with clients, making security part of your standard packages, and what to do when clients say no—Sophos account exec Matt Bernacchi shares what he sees working for MSPs today. Find resource links and time

061 - Hot topics, frank discussion (recorded live)

Mar 5th, 2020 33m 48s

The blue ocean of co-managed IT, seagull vendors, the infinite game of cybersecurity, and hard MSP lessons learned are all up for discussion in this straight-talking panel recorded at Frankly MSP Live 2020. Datto’s Rob Rae leads the conversatio

060 - Using soft skills to deliver hard results in your MSP

Feb 20th, 2020 20m 24s

Having trouble finding tech talent? Looking to make easier sales? Emotional intelligence could be your secret to cracking the code. Mark Copeman, author of Helpdesk Habits, shares how cultivating soft skills in your team can produce hard result

059 - The biggest cybersecurity threats for MSPs in 2020

Feb 6th, 2020 24m 45s

What new and evolving security threats will you be grappling with this year? We dig into Trend Micro’s cybersecurity predictions for 2020 from their latest report, The New Normal. On the agenda: The evolution of ransomware and IoT attacks, deep