A once linear model is now fragmented and continues to evolve. A growing number of touch points can make a consistent brand experience harder than ever. We ask three industry experts to explain what's changed, tips for growth and how you can better plan for the future. 

During the event, we covered:

• Tips on how to map your customer journey  
• Advice for managing your team structure    
• How to remain agile

Panellists include:

• Sueanne Carr, Customer Strategy Superhero, Customer Frame
• Michael Joo, General Manager, Datarati 
• Mark James, CEO & Co-Founder, Customology 

Panel Facilitator: Liam Fitzpatrick, Founder & Head of Communications, Commswork

Podcast Host and Event MC: Lisa Ma, Networx Brisbane & Iceberg Events

Further resource links:

• Networx blog
• Reload Media blog post
• Networx final top tips video

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Live recording at Loft West End on 29 May 2019 by Select Audio Visual.

Networx Brisbane events are organised by conference and events company, Iceberg Events. These events are proudly supported by Reload Media, Vivo Group, Select Audio Visual, Vision6, Andzen and DPMA.

Produced by Networx Brisbane, Australia. For upcoming live events, visit https://brisbane.networxevents.com.au/events

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