At the end of May Salesforce announced their latest quarterly revenues of $5.96B, estimating they are on track for annual revenues of $26B this fiscal year – adding up to a 22% year-over-year growth. OK this ends the CNBC segment of this post,
Yesterday Amazon announced the launch of their $150 million Black Business Accelerator Program, aimed at getting more black-owned businesses involved in selling on their platform. You can get the details at Sell.amazon.com/bba and also read a
The last time I had spoken with Leyla was about 18 months ago after she left Salesforce and became a partner in Operator Collective, a VC firm founded by long-time tech executive Mallun Yen with the goal of broadening the pool of those particip
What is customer advocacy? What role does it plays in the organization? How is it different from marketing? And what's the importance of advocacy as part of a holistic customer experience?
It’s not often I have an opportunity to speak with
I’ve known Scott Wilder for well fifteen years or so. And in that time (and even before that) he has led community building efforts at big tech brands like Adobe, Apple, Google, Intuit and Marketo. And now he's heading up HubSpot's engagement
I’ve been pretty interested in how subscription business models seemed to have held up pretty well during the pandemic, even allowing more traditional businesses to stay connected with customers who couldn’t venture out to their bricks and mort
There is no hotter technology out right now than virtual events platforms, with the pandemic accelerating their growth exponentially. Bevy is no exception as its virtual events platform is experiencing hyper growth right in line with the indust
It’s been a couple of years since I caught up with Tyler Lessard, Chief Video Strategist for video platform Vidyard, to hear how B2B-focused organizations are utilizing videos in the sales and marketing efforts. So when I saw the company’s rec
PegaWorld, the annual event put on by Pega, a leading customer engagement and process automation platform provider, will be taking place virtually on May 4th. And earlier this week my CRM Playaz co-host Paul Greenberg and I had the opportunity
Last week’s conversation with Katherine Kostereva of Creatio on how low-code/ no-code development platforms will be a huge factor in helping non-programmers to automate their own tasks and processes was eye opening for me. And I wanted to see
I spoke with Katherine Kostereva four years ago during her company’s user conference. Back then the company she founded was named bpm’online, but today the company is called Creatio and has recently raised $68 million to further build out thei
Thought leadership. Everybody is talking about it as a way to influence markets and consumer behavior - whether it’s aimed at individual or corporate consumers. It comes in a dizzying array of formats, channels and devices. It can be about
Branding and marketing are topics that will always be of interest to businesses of all sizes. And the importance of getting branding right is only growing, as it gets more difficult to get and keep people’s attention long enough to make a comp
Last week personal finance app and website NerdWallet announced moving $2 million of NerdWallet capital to Self Help Credit Union – which serves low-income populations in Oakland, CA. The company is also partnering with the nonprofit associati
It was ten years ago last month that I first spoke with Tien Tzuo, founder and CEO of subscription management platform Zuora, about what he was calling the Subscription Economy. Back then people really didn’t know what it was all about as most
Small business already know about the shortcomings of the first go around of the Paycheck Protection Program (PPP). Where “small businesses” like Ruth Chris’ Steakhouse was able to get $20 million or so, while other real small businesses looki
According to Mathew Sweezey, Director of Market Strategy for Salesforce and author of The Context Marketing Revolution, individuals become the largest creators of noise in the marketplace – surpassing brands - and will “remain the largest creat
Everything we do today creates data. From every click to every swipe. And when the pandemic forced us into sheltering in place, it also exponentially accelerated those clicks and swipes…and Zooms…and Uber Eats and Door Dash orders…. And you ge
The term “evangelist” has been thrown around a lot over the past couple of years. I’m not talking Jimmy Swaggart, TD Jakes or Joel Osteen. I’m talking about the evangelist role in terms of technology and business. But what does that mean and
I’ve been using streaming service Streamyard for the past year for doing my weekly LinkedIn Live conversations. And when they recently were acquired by virtual events platform Hopin, I started to think about what this combo could potentially m
I had a really interesting conversation on what Apple’s move (and Facebook’s response to it) could really mean for small businesses and the consumers they seek to engage with. Raju Vegesna, Zoho’s Chief Evangelist and a leading proponent of cu
I first spoke with Rich Rao almost eight years ago when he was Director of Worldwide Sales and Operations for Google. And earlier this week I caught up with him for a LinkedIn Live conversation for the first time since then, but now Rich is Vi
I known the HubSpot co-founders, Brian Halligan and Dharmesh Shah, since July of 2006. And from a cheap row seat I’ve watched them take the company public, and grow it from just them to close to 4000 employees. And even though I think I know
We’re full-throttle into the holiday shopping season having blown past Black Friday and Cyber Monday – which by the way broke the single day online US shopping record with $10.84B spent, according to Adobe Analytics.
But now that we’re closing
Recently I spoke with Keala Gaines, VP of Global Payment Services for eBay, to learn more about the impact modern payment technology is having on the customer experience, how having the payment tech on certain device types can help increase con
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