Jumping into part two with Shawn Buxton, he talks about helping sales managers who are struggling to transition from being top-performing individual contributors to effective sales leaders. They often feel a bit lost like a fish out of water. Add to that that many companies do not offer specific programs or support for new managers, and it can lead to confusion and a lack of confidence in their abilities. 

Shawn advises that everyone needs a coach, and to  find one who can teach best practices and provide guidance on how to fast-track their careers. The conversation also touches on the importance of empathy in sales leadership and how effective sales leaders can balance driving results while also showing compassion for their team.