1 person rated this podcast
Stephen Pappas
Science of CXClaimedEpisodes
Stephen Pappas
Science of CX
Claimed 1 person rated this podcast
Rate Podcast
Best Episodes of Science of CX
Mark All
Search Episodes...
Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in
Margie Oleson is a renowned expert in team performance and organizational dynamics, specializing in helping teams achieve high levels of productivity and growth. With a background in psychology and organizational development, Margie brings a
Chris Wood is a seasoned expert in customer experience (CX) transformation, with a focus on leveraging technology to enhance human connections and empathy in customer interactions. With a career spanning over two decades, Chris has been at th
Swire Ho is a seasoned expert in promotional marketing and customer experience strategies, known for his innovative approaches to enhancing brand visibility and engagement. With a deep understanding of trade show dynamics and social media int
Tina Lopez is a seasoned solopreneur and digital content creator known for her innovative approach to building successful online businesses. With a background in coaching and a passion for helping others achieve their entrepreneurial dreams,
Sara Caldwell is the Global Head of Customer Success and Experience at Dovetail, where she brings a wealth of experience in customer service, gleaned from her tenure at Asana, Reforge, and Neverwhere. With a passion for nurturing young talent
Kristin Zhivago is a seasoned business consultant, author, and thought leader specializing in customer-centric marketing strategies and revenue growth. Kristin is best known for her expertise in understanding and mapping the customer's buyin
Greg DeVore is a seasoned expert in the field of knowledge transfer and customer experience. As the co-founder of ScreenSteps, a company dedicated to revolutionizing the way organizations share knowledge, Greg brings a wealth of experience and
Megan Burns is a seasoned expert in the field of Customer Experience and the Founder of Experience Enterprises. With a background as a software engineer, Megan brings a unique perspective to CX, focusing on the intersection of technology, hum
Christophe Martel is a recognized thought leader and expert in the field of employee and customer experience. With a keen focus on understanding and mitigating the impact of "work friction," Christophe has dedicated his career to helping orga
Hakan Yurdakul is a seasoned marketer turned entrepreneur with a career spanning 17 years, commencing at Unilever. His roots in brand management, marketing, and business strategy have grown from bustling Istanbul to the global stage in the UK
Chris Wallace is a seasoned expert in driving organizational change and enhancing customer experience through effective communication strategies. As the Founder of The InnerView Group and Infront Insights, Chris leverages his extensive experi
Dr. Jonathan Baktari is a distinguished figure at the intersection of medicine, entrepreneurship, and leadership. With over 20 years of experience, he has made a significant impact as a triple board-certified physician specializing in internal
Declan Ivory is a seasoned leader in the realm of customer support and experience, bringing over 30 years of expertise to the table. As the Vice President of Customer Support at Intercom, he stands at the forefront of leveraging innovative te
Nikola Mrkšić is a visionary entrepreneur and expert in the field of conversational AI. As the co-founder and CEO of PolyAI, Nikola is at the forefront of revolutionizing customer experience through cutting-edge voice assistant technology.
Enrico Biscaro, a distinguished executive with a rich background in global business management, is a beacon for leadership and team development. With a career spanning 15 years, Enrico has left an indelible mark on businesses across four cont
Chip Kahn is a seasoned expert in the realm of customer experience technology, bringing a wealth of knowledge and experience to the forefront. As the representative of Ovation, a company specializing in customer journey orchestration platform
Valentin Radu is a seasoned entrepreneur, customer experience (CX) expert, and the founder of CVO Academy and OmniConvert. With a background in e-commerce, Valentin has leveraged his extensive experience to help thousands of companies improve
Micah Peterson is a seasoned expert in the realm of knowledge management, with a passion for optimizing customer experiences through effective process documentation. As the representative of ProcedureFlow, a company specializing in knowledge ma
Mary Kathryn Johnson, is a seasoned expert in the realm of conversational AI and chatbots. With a career spanning from 2017, she has witnessed and actively contributed to the evolution of technology in customer interactions.As a trailblazer i
Robin Landa is a distinguished professor in the Michael Graves College at Kean University, recognized for her outstanding contributions to design, writing, and research. Over the course of her career, she has earned numerous awards from prest
Tyler Pigott, a seasoned expert in marketing strategy and brand development, is the Founder and CEO of Lone Fir Creative.With a passion for helping businesses excel in the digital landscape, Tyler has built his career on understanding the int
Tacey Atkinson is a seasoned expert in the world of customer experience and customer-centric services, bringing over 35 years of management experience in customer service industries to the table. She is the CEO of Customers First, a company d
Craig Andrews is the founder and principal ally of allies4me, a marketing agency that specializes in creating effective customer engagement strategies. After realizing that a traditional academic path was not his route to success, Craig embar
Dan Zavortny is a visionary entrepreneur and the co-founder of NutriSense, a groundbreaking health and wellness company that is revolutionizing the way we approach preventive care and nutrition. With a passion for bridging the gap between tec
Join Podchaser to...
- Rate podcasts and episodes
- Follow podcasts and creators
- Create podcast and episode lists
- & much more
Unlock more with Podchaser Pro
- Audience Insights
- Contact Information
- Demographics
- Charts
- Sponsor History
- and More!
- Account
- Register
- Log In
- Find Friends
- Resources
- Help Center
- Blog
- API
Podchaser is the ultimate destination for podcast data, search, and discovery. Learn More
- © 2024 Podchaser, Inc.
- Privacy Policy
- Terms of Service
- Contact Us