EPISODE 38: Steph Hay on designing for trust

Released Thursday, 23rd January 2020
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Steph Hay is VP design at Capital One an American bank. She opened the second day with her talk ‘Designing for Trust. Steph talked about the example of sesame street. In order for children to learn, they need to trust the person or puppet that thought them new stuff. Discover what Sesame Street and and the ‘I love you’ metric can teach you!

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Episode Details

32m 35s

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