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07// Thriving in Challenging Work Environments: Strategies for Nurses and Professionals

07// Thriving in Challenging Work Environments: Strategies for Nurses and Professionals

Released Thursday, 20th July 2023
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07// Thriving in Challenging Work Environments: Strategies for Nurses and Professionals

07// Thriving in Challenging Work Environments: Strategies for Nurses and Professionals

07// Thriving in Challenging Work Environments: Strategies for Nurses and Professionals

07// Thriving in Challenging Work Environments: Strategies for Nurses and Professionals

Thursday, 20th July 2023
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Episode Transcript

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0:04

Welcome to the ambitious nurse podcast,

0:07

where I provide tips, tools,

0:09

and resources for the experienced nurse

0:12

to put in your career bag to

0:14

help you be a better person, a better

0:16

leader, a better professional, and

0:18

most of all, a better nurse. I'm

0:21

your host, Bonnie Meadows, a career

0:23

coach, and a clinical nurse specialist

0:25

with over 18 years of experience

0:28

in healthcare and nursing. It's

0:30

my passion to help experienced

0:33

nurses develop their careers to

0:35

impact healthcare and their communities.

0:41

Hello everyone and welcome back.

0:44

This episode is for

0:46

those who love what they do. They've

0:49

discovered it's not that they don't like

0:51

what they do. Or you may or

0:53

may not necessarily know whether you like what you

0:55

do., This may be an episode where

0:57

you're still trying to figure out what is the

1:00

issue? This is for those

1:02

who love what they do or like what

1:04

they do, where they work, but the work

1:06

circumstances have made them uneasy

1:08

and it makes them feel like it's a bad

1:10

situation, a situation that they don't necessarily

1:13

want to be in. There are some things that

1:15

have occurred and they have

1:18

come to the conclusion that they might

1:20

need to make some other decisions, but

1:22

they are stuck in what those decisions

1:24

are. And sometimes it may

1:26

not necessarily be that you have to make a

1:29

move. It may be

1:32

more so that you just have to

1:34

change your perception or

1:36

change up some things that you need to

1:38

do versus actually leaving

1:40

the job. So how do you make that

1:43

decision on, is it time for me to leave

1:45

the job or is it time for things

1:47

to change up just a

1:49

little bit? I said in a

1:52

previous episode that there was

1:54

data out there from a survey

1:56

that said that there was a large percentage

1:59

of nurses who actually liked the work

2:01

that they did. They just felt like

2:03

there was some things within the organization that

2:06

needed to change, but sometimes it's

2:08

you that needs to change. Sometimes

2:11

it's you. So I am

2:13

here to talk about how every

2:15

person can try to make

2:17

the best out of a bad situation with

2:19

just some good nurse motivation. Sometimes

2:22

you need just a little good motivation

2:24

or, a refreshing about the career,

2:27

and a new perspective. So in

2:29

this episode, you'll learn how to make the best

2:31

out of what seems like a bad or

2:34

uncomfortable situation. The

2:36

other day I was speaking with a client and

2:38

she was talking about she wanted

2:40

to, I would say in air quotes,

2:43

do something different. And that's

2:45

usually what most of my clients come

2:47

to me and say, I just wanna do something different,

2:49

or I need to do something different. That's

2:51

the key for me to start in

2:54

my questioning. And I have a line

2:56

of questions that I usually ask my

2:58

clients initially to get to the

3:00

root of their angst,

3:02

whether it's more so they

3:04

have reached a plateau and they need to

3:06

grow somewhere else. Whether

3:08

it's more so the work environment, but

3:10

they wanna stay in what they're doing or

3:13

whether it's more so they have different

3:16

expectations of what should be

3:18

expected, and we need to talk through what

3:20

do those expectations, what should they really

3:22

look like? I find that a lot of

3:24

nurses, they get anxious and an uneasy

3:27

feeling about where they are

3:29

in their work situation. Especially in this day

3:31

and time when there can be shortages

3:34

and you may be working short staffed

3:36

or you're working with travelers or you come in

3:38

and you're not working with your people. I

3:40

tell people all the time, I don't

3:43

come to work to work. The majority of the

3:45

work that I do as a clinical nurse specialist, although

3:47

much of it is clinical, 40%

3:50

of it is clinical, 60% of

3:52

it is admin that I can do at

3:55

home. 40% of it

3:57

is me going in and

3:59

working elbow to elbow with the nurses

4:01

and doing some problem solving about

4:04

their work environment and

4:06

then taking that and

4:08

either developing a process improvement

4:12

strategy around it and helping them to

4:14

develop, because I mainly provide the tools

4:16

and then some advanced level thinking.

4:18

But a lot of times I'm relying on them and,

4:21

encouraging them to think through

4:23

their own processes to develop

4:26

a workflow that is best for them and that

4:28

meets the needs of the patient. So

4:30

I have foundational questions,

4:33

as I said, that I usually go through

4:35

when I'm trying to help nurses figure out

4:37

what's their next step? What

4:39

is it that they feel this unease about

4:41

that they need to do something different?

4:43

I'm a master at having these uneasy

4:46

feelings and then trying to figure

4:48

out what is this? Is it

4:50

that I'm just anxious and biting

4:52

at the bit to do something new? Am I

4:54

bored? What is it about

4:56

this situation that makes me

4:59

uneasy? Or it just feels like I

5:01

don't feel like going to work today. Like, what is

5:03

it? So first I ask,

5:05

well, what do you ultimately want to do? Some

5:08

people know, and some people, they

5:10

have an idea when they come into nursing,

5:12

and then when they get in, they

5:15

kind of see the landscape, and then you get

5:17

a taste of different things. When you're

5:19

in nursing school, you only see

5:21

and only hear about a few things,

5:23

and those things, they perk your ear up but

5:25

a lot of times it's things that most people

5:28

already do or already

5:30

know about. For example, the

5:32

two routes that you mainly hear about is

5:34

either going to be a nurse practitioner or going

5:36

to be a nurse manager. And I will say

5:38

coming out of nursing school, I

5:41

thought that I was going

5:43

to nurse practitioner school. I kind

5:45

of thought that that was gonna be my route. Then

5:47

I actually changed and decided,

5:49

I'll just try to go to med school. And

5:52

then I figured out, I like nursing better.

5:54

I think I've grown here. I

5:56

wanna make the best of my nursing career. Some

5:59

people know, some people don't. Then my

6:01

next question is, well, do you wanna stay clinical?

6:04

Oh, yeah, yeah, yeah. I'm not quite

6:06

ready to leave. Most people are not quite ready

6:08

to leave the bedside, but they're starting to think,

6:10

and I don't think that that is

6:12

a bad thing. I don't think that it's a

6:14

bad thing for you to not be quite ready to leave

6:17

the bedside. In fact, I encourage

6:19

people, if you are starting to have

6:21

an inkling about the fact that you

6:23

want to possibly do something different

6:25

a few years down the line, don't wait

6:27

until you're ready, ready.

6:30

If your next step is, I

6:32

might want to go back and get my degree, then

6:34

you need to start looking into that right now. Not

6:37

two years down the line. Oh, I'll be

6:39

ready. No, you need to prepare right

6:41

now, or you may want to

6:43

go ahead and apply and take

6:45

a class or two, at least make a

6:48

decision on what is my master's program

6:50

going to be? And then

6:52

even if you're not ready to move

6:54

on, especially if you're an ambitious

6:56

nurse, you've always

6:59

got to actively be working towards

7:01

something and sometimes that actively

7:03

working towards something is just going back and

7:06

getting a master's degree. So

7:08

my next question is usually, do

7:10

you wanna return for another degree? This particular

7:13

client, they did plan to

7:15

pursue another degree, but I could tell

7:17

she just wasn't quite ready for

7:19

that just yet. There was something

7:21

that was missing. As we kept

7:23

talking, I brought up the fact that I

7:26

didn't think that she was ready for a change. And she

7:28

agreed. She loved her work and

7:30

the people that she worked We started going down

7:32

the list of, what's holding you back? What do you like,

7:34

what do you not like? And that's where

7:37

this subject and question came in.

7:39

What do you do when you want something different

7:41

or the work environment is not what you want

7:44

it to be, but you want to stay?

7:46

Because she was like I love the people I work with. When

7:48

I come in, when I see my crew, I'm

7:50

like, oh yes, this is gonna be a good night. And that's

7:52

when I feel like, yeah, I still love what

7:54

I do. So here are some things that I

7:57

encouraged her to do. And then I will

7:59

tell you at the end when I

8:01

followed up with her, what her response

8:03

was. First focus

8:05

on the positives. Your situation

8:08

is all about your perspective, and

8:10

that can be hard to do. You hear

8:13

and see a lot of things out there about, creating

8:15

a gratitude journal and

8:17

things like that. I think that that's

8:20

great. I think it's pretty much saying

8:22

the same thing that I'm saying of at

8:24

least focus on and

8:26

start to think about what are those things

8:28

that I like about what I do. Because

8:31

even as you're thinking about those things, they

8:34

help you to make decisions later

8:36

on in your career when you're trying

8:38

to make a decision about

8:40

what is it that I really love about

8:42

nursing? These questions help

8:45

to drive your professional

8:47

brand to pretty much say, okay,

8:49

I've learned these things along the way. This

8:51

is what I feel like I like, and

8:53

then from here I will grow my

8:56

career from that place. I've

8:58

talked about professional brands before and

9:00

how it is important to develop

9:03

a professional brand, but sometimes it's

9:05

not easy to do when you've not had a lot

9:07

of experience beyond the bedside or

9:09

you've not encountered enough,

9:12

areas beyond the bedside. Especially

9:14

if you still don't have a passion for

9:16

a thing. The field is

9:18

still wide open for you. So think

9:20

about the pros of working where you

9:22

are. What makes a great

9:24

day at work for you? What made a great

9:26

day at work for her, no matter what the circumstance

9:29

was, was the people that she worked

9:31

with. She still loved the people that she worked

9:33

with. She loved what she was doing as

9:35

a nurse. So I asked her to

9:37

make sure she figures out a way to focus on

9:40

those positives about the situation. Secondly,

9:44

find a balance between work and life.

9:46

I find this very often when I talk

9:48

to my clients and they're like, I'm stressed

9:51

out. I've got so much going on. I'm

9:53

over it. I really like what I do,

9:55

but I'm tired. I don't know if

9:58

I need to find something different, but I just need to

10:00

do something different. I'm like, just take some time off.

10:02

And more than likely, they've not taken time off.

10:05

Some of them, just need a break. If

10:07

you don't like your current situation, it's

10:09

up to you to take action. Take

10:12

action, take a break, and

10:14

that's easy for me to say when people are calling

10:16

you and asking you to come into work.

10:19

But coming from someone who

10:21

worked at the bedside for seven, eight

10:23

years, and yes, did work in an

10:25

environment where you were getting calls every

10:27

day about coming into work. Yes,

10:30

that is pressure. But once you know

10:32

what your boundaries are, then you work within

10:34

that pressure. For example, I

10:36

knew I just wasn't one to work a

10:38

whole lot of overtime. I just wasn't. You

10:41

can move me around a day. All

10:43

of these other things. And not saying that

10:45

I never worked overtime, because I did, but

10:47

I was very selective about when I worked overtime

10:50

because I knew it was gonna lead to burnout

10:52

for me. Money is not

10:54

necessarily my core motivator. My

10:56

time is my core motivator.

10:59

Freedom in my time, a

11:01

I always was very adamant

11:04

about taking a vacation and

11:06

knowing when I needed to pull back from

11:08

activities to get some time and space away

11:10

from work to really reflect.

11:13

Take my mind off of work so

11:15

that I can be refreshed in coming back into work

11:17

and have a better attitude about

11:20

work. I always knew when I was

11:22

hitting my breaking point, when I would start

11:24

to get snippy with other people and

11:26

start to not like going to work. If I

11:28

started taking more days than usual, not

11:30

necessarily call outs. But just taking

11:33

more days than usual. I knew it was time

11:35

for me to take a long stretch off just

11:37

to kind of refill, revise, renew,

11:40

and help to refresh my perspective

11:42

of work. Plus, once you take

11:44

a certain amount of days off, after a while you're

11:47

like, I gotta go back to work so I can make more money so

11:49

I can go back on vacation again. And then,

11:51

the other thing that you can do when

11:53

you're trying to find that balance between work and life,

11:55

and you're one of those people who has to always have their

11:57

hands going in things, I'm one of those

11:59

people. Find another hobby. Is

12:02

your work in nursing all you do?

12:04

Even if your hobby is getting involved

12:07

in your professional organizations, what

12:09

are you doing outside of work

12:12

that takes your mind away from

12:14

the work? What are you doing?

12:16

Think about that and that will help you to find

12:19

that balance between work and life, and

12:21

that allows you to take action because

12:23

it's not all on the people at

12:25

work. You have to start with you

12:27

and you being in control of what

12:30

you can control and what you can control is

12:32

taking a vacation, pulling back from

12:34

activities at work that, you

12:36

may need to pull back from to give yourself some

12:38

space. You can control finding a

12:40

new hobby to shift your mindset and

12:42

shift your mind into something else. Number

12:45

three is mend any broken

12:47

or stressful relationships with management

12:50

or coworkers, if possible. If

12:53

you've not talked with your boss about

12:55

how to improve your work situation, then

12:57

don't leave. If

13:00

you love the work and you've tried to

13:02

talk to your boss about the situation,

13:05

and there are ways to talk about it without

13:07

talking about but it is important for

13:09

us to communicate when we don't wanna be somewhere,

13:11

or when we are in a position to where we

13:13

just feel like we need to do something different. They

13:16

can help you walk through that. If it's

13:18

a trustworthy boss, if it's not necessarily

13:20

a trustworthy boss, then

13:22

there are some ways to finesse

13:25

around having that conversation. And

13:27

I do as a coach, help

13:29

people to walk through that conversation to

13:31

not make it about them, but make

13:33

it about the situation, and then

13:36

from there you can kind of get your answer. If

13:38

you're later in your career and you've had a

13:40

boss or two or whatever the case may

13:42

be, you kind of know who you're

13:44

working with. You know, if this is

13:47

someone who you can be upfront with

13:49

versus someone you can't be upfront with, and

13:51

they are just like a brick wall and whatever

13:53

you tell them, it's just gonna go in one ear

13:55

and out the other. That's when you really have

13:57

to make a decision for yourself, but

14:00

I always told nurses, my

14:02

colleagues and my clients, that

14:04

it is very important for you to

14:06

say what you need to say regardless of

14:08

whether you feel like they're gonna take action

14:11

or not. Whatever that thing is

14:13

it's a stressor for you, give

14:15

them an opportunity to fix it. And

14:17

if they don't, then you know, it's time

14:20

for you to move on. Sometimes we

14:22

don't have good relationships or just don't like

14:24

our bosses or our coworkers. Again,

14:26

that goes back to I come

14:28

to work to socialize. I

14:30

spend most of my time at work, not at

14:32

home. If it's not a peaceful

14:34

situation, and you don't feel like

14:36

it's a trustworthy situation

14:38

to where if you have that conversation,

14:41

it's going to go somewhere, I

14:43

give you permission to go ahead and start looking

14:45

for something else. Just in case you

14:47

needed it. Some of us just need permission.

14:49

I'm one of those people sometimes. Just give me

14:51

permission to be able to make this decision

14:54

and I'm doing it. And then this

14:56

might be a little strange, but ask

14:59

for more responsibility. This kind

15:01

of goes back to finding a new

15:03

hobby or a new thing. Maybe

15:05

you don't have enough to do. Maybe

15:08

you're a little bored. Maybe you need

15:10

a project to work on. You

15:12

can't complain about your environment if

15:14

you're not putting in the work to make your environment

15:16

better. The statistics that I

15:18

talked about earlier is that 40%

15:21

of nurses practicing clinically require

15:23

changes to be made to stay at

15:25

their current job. They're the ones who are least

15:27

satisfied, but you can't go to work and then come

15:29

back home. If you're not satisfied,

15:31

but you love the work that you do, then

15:34

make the effort to take on a little

15:36

bit more responsibility because it's

15:38

up to you to have ownership over your patient

15:40

population and the work that you

15:42

are assigned to do in this

15:44

space and time. And I'm not talking about

15:46

your patient one and two or

15:48

patient one through five, or patient one through nine.

15:51

Your assignment and purpose for

15:53

this moment is the job

15:55

that you have, so it is

15:57

up to you to make the best

15:59

out of a bad situation. If

16:02

there's help that is needed, if there's

16:04

a process that needs to be improved,

16:07

it goes over much better when

16:09

it's coming from you as a peer than

16:11

when it's coming from the manager. I

16:13

learned very early on, whatever decisions

16:16

I can make for my manager, for my own

16:18

workflow, I'm gonna make them, because once

16:20

they make 'em it is not gonna be good. It's

16:23

not. So whenever they're asking you

16:25

for your input and asking you to

16:28

work on a project, jump at

16:30

it unless you already got five other

16:32

projects. Now don't do that. But if you

16:34

just got one or two help out, it's only

16:36

going to help your work environment.

16:39

You're gonna have people who are gonna complain and

16:41

not gonna wanna do, but that also

16:43

gives you a taste of leadership when you're

16:45

working on projects because these people don't

16:48

report to you, so there has to be a level

16:50

of respect as to whether they're going to do what

16:52

you've asked them to do. So it

16:54

helps you to grow also in the

16:56

meantime when you volunteer to work on

16:58

projects and take on a little bit more responsibility

17:00

that will, one, be of benefit to

17:03

the patients, but also of benefit to

17:05

your work environment. My next point

17:07

goes along with what I said earlier,

17:10

and it's making your voice heard

17:12

backed with evidence and solutions

17:15

for the company or for the

17:17

patients. Pain points. Like

17:19

if the patients are complaining about things or

17:21

the hospital wants something that

17:23

is specific to whatever is in your

17:25

area and they are giving you the opportunity

17:28

to create whatever it is that needs to

17:30

be created, that is evidence-based

17:32

and you know, something that is evidence-based, you've

17:35

read it in a journal, whatever the case may be.

17:37

Help provide that solution and work with a

17:39

team to get it done. So

17:41

this goes back to asking for more responsibilities,

17:44

but it allows you to take control to

17:46

come up with solutions for

17:48

the work issues that you encounter that probably

17:51

make work in general, a bad

17:53

situation or an uneasy situation for

17:55

you. Here's a news flash.

17:58

The hospital is a business and

18:00

you will hear me remind you

18:02

of that several times over and over again. Those

18:04

who know how to do it, operate as

18:07

a business. Nurses know how

18:09

to do it along with those who have gotten a

18:11

Master's in healthcare administration or an MBA

18:13

with a focus in healthcare. But your

18:15

voice needs to be at the table. You

18:17

want them to operate as a business, and

18:19

then you operate in your specialty

18:22

of doing what you need to do to

18:24

take care of the patients. But the two

18:26

need to marry one another. Good

18:28

processes, good structure will

18:31

help not only in your workflow,

18:33

but in the sustainability

18:35

of the hospital and them operating

18:37

in the best way that they need to operate. Lastly,

18:41

I'm gonna say be sure to practice

18:43

self-care and make it a priority. So I'm

18:45

going back to take time off as you

18:47

need it. Take time to reflect.

18:49

Take a break. I've seen in the

18:52

past couple of years, some nurses have

18:54

taken a break and gone to a

18:57

position that is not as fast paced

18:59

as their current environment, and then

19:01

got into the slower pace and decided they wanted

19:03

to come back to the hospital. So sometimes

19:05

it's better to just take some

19:07

time off instead of leaving completely

19:10

and then going to another job and then coming

19:12

back six months later. But have

19:14

a plan of what your next move is going

19:17

to be. Think about that. So if

19:19

you wanna change in your work environment,

19:21

but you're not ready to leave yet,

19:23

work on your perspective. Take

19:25

some time off, pause, do some reflection,

19:28

evaluate if you're doing enough to

19:30

be a part of the solution versus being a

19:32

part of the problem. By taking on

19:34

new projects that would help enhance

19:36

the environment. Work to

19:38

reduce stressful situations with

19:40

your coworkers and your boss, and

19:43

above all else, take care of yourself

19:45

and fill your cup. This will

19:47

give you the opportunity to come to

19:49

work with a better mindset. Don't

19:52

make a permanent decision in

19:54

a temporary situation. Some

19:56

of you really need to take a break or

19:59

you need something outside of work to draw your attention

20:01

away from work. And if you

20:03

feel like you left your old job too

20:05

early, it's never too late to go back. Grace

20:07

is available for you. That's one

20:10

thing I've been saying a whole lot. Grace

20:12

is available to you.

20:15

So to follow up on the client that

20:18

I had this conversation with, we

20:20

had a follow up conversation, about a month later

20:22

and she said I really thought about our conversation

20:25

and what you said, and I decided

20:27

I do like what I do, I

20:29

don't need to do anything different but she

20:31

said what I did decide to do, because

20:34

she had maxed out on her PTO. So

20:36

once you maxed out on your PTO, they just

20:39

it out to you. And that's what they did.

20:41

And so that's when she decided it

20:44

was time for her to take some time off.

20:47

So she took some time off and

20:49

then she decided to go part-time.

20:51

That way if she wanted to work extra, she

20:54

could just work extra whenever she wanted. She

20:56

was like, now I come into work, I'm refreshed.

20:58

I'm glad to be here. I don't have things

21:01

weighing on me like I used to. I'm

21:03

a much better person, so that's

21:06

my first two points, and my last point was

21:08

really about you taking care of you, knowing

21:11

that the work will always be there, but you have

21:13

to take care of yourself first so

21:15

there's optimal care for the patient.

21:18

We came into this to help

21:20

patients, to help people get

21:22

better, but you can't do that if

21:24

you are worn out. If you're coming in

21:27

with a terrible attitude, you just can't. Don't

21:29

try to work your way through it, fake your way through

21:31

it, whatever the case may be, figure it

21:33

out so that we can be all better at

21:36

the bedside. Or maybe it's

21:38

just time for you to move on. That's

21:40

it for today. I hope you

21:42

enjoyed this episode. Let me

21:44

know your thoughts. Let me know what ways

21:47

do you have to, kind of combat

21:49

this feeling that you have or

21:51

let me know how this resonated with you. You

21:53

can find me on LinkedIn with my

21:55

full name Bonnie Meadows. You'll

21:57

find me as a cardiovascular clinical nurse

21:59

specialist. So just let me know your

22:01

thoughts and I hope to hear from you.

Rate

From The Podcast

The Ambitious Nurse | RN, Nursing Career, Nursing Job Opportunities

Are you feeling stuck in your current clinical environment? Maybe you want a change because you're too exhausted, burned out, or ready for different leadership. Do you want to make a change in your clinical career, but you're not sure what to do next? You're in the right place. This podcast will help you get the clarity you need to grow so you can have the flexibility and autonomy you want while leveraging your voice and expertise. I'm Bonnie Meadows a Board Certified Clinical Nurse Specialist, Influential Leader, Career Coach & Well-Being Coach. Since being in the nursing & healthcare profession since 2004, I have found myself ready to make the next step but felt stuck. I got to a place where I dreaded going to work. I felt burnt out and unmotivated. I knew deep down I always wanted something else. But I had no clue how to even with the hope of a graduate degree to advance me. I finally realized that growing in nursing is about the journey and not the destination. I finally stopped looking for a specific job to fill my cup. I developed a framework I frequently implemented to get the clarity I needed for my career and catapulted me into areas of nursing and healthcare I never imagined. I am sharing it all with you. If you are ready to find career strategies crafted as an experienced nurse using your gifts and abilities, A guide to help you get clear on your next career steps, Contentment and joy in your work-this podcast is for you!!So get ready to kick off those Crocs, pop in those earbuds, and let's chat!!

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