A lot of people talk about culture within an organisation, but how do you define culture? And how do you make sure the values are espoused and lived out and not just words on a piece of paper. Plus when it comes to measuring employee engagement what’s best practice?

In S1. EP2, Nathan Dring, Learning & Engagement Specialist joins Matt and Simon in the ‘pod booth’ where they’ll be discussing 'How much does Culture and Employee Engagement impact the Customer Experience?'

Connect with Nathan Dring on LinkedIn.

Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100