Used Car Dealer Podcast

A weekly Automotive, Business and Entrepreneur podcast
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In this episode of the Used Car Dealer podcast Zach interviews marketer and podcaster Jason Harris out of Canada. Jason discusses how used car dealers can brand themselves, social media mistakes, "Why buy from us", and the customer buying process. Some of the questions asked include:Q1) 2020 was a roller coaster of a year for dealers, talk to me about what you observed from your lens in Canada and how dealers adapted since the pandemic? Q2) What are you seeing in 2021 in terms of digital marketing mistakes from dealers? Q3) You brand yourself with the color orange and have a very unique style for your social media presence. How should used car dealers think about building their brand and standing out from the competition? Q4) Why is the “Why buy from us” so important for a dealership?  Q5) What are some common social media mistakes you see dealers make? (and steps to avoid) Q6) Talk to me about generic autoresponders and why that’s not efficient? Q7) What are your predictions for 2021 for the auto industry? Q8) What are your 3 best nuggets (advice) for a small to mid-size dealer (whether Canada or US-based) running lean (inventory, staff) during these times?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast​
Steve is back for another episode of the UCDP where we catch up on hot industry topics including digital retail for used car dealers; Carvana and other public online used car dealers; as well as how the used car marketplace is performing in 2021. Some of the questions asked include:1. What has Steve been seeing in terms of recovery (2021) and used dealers starting to pick up momentum? 2. Steve, what are you seeing in terms of tax season activity, any pickup from the stimulus checks?  3. What are your thoughts on the sub-prime market for 2021?4.  Let’s revisit Carvana, Vroom, and how they fared in 2021?5. Are you (Steve) seeing used car dealers use digital retail?6. What are some best practices (from a CRM standpoint) you see successful dealers leverage?7. What are you optimistic about in 2021?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Jeff Martin the executive director of the TXIADA sits down with Selly CEO Zach Klempf to discuss the importance of independent dealer associations as well as timely topics for used car dealers.Some of the questions asked include:1.  For those unfamiliar with TXIADA give us a high level about the size and impact of the TXIADA?  2. A lot of used car dealers are aware of IADAs but may not be members, why should they join an IADA and what does TXIADA do specifically for used car dealers in Texas?  3. What was 2020 like from the lens of an IADA director, what problems did you help dealers navigate?  4. How has Jeff seen used car dealerships evolve over the last 14+ years you’ve been running TXIADA?  5. Compliance is often overlooked by used car dealers or not taken as seriously as it should be, what have has Jeff learned about the importance of compliance for used car dealers?  6. What are Jeff's thoughts on online dealers like Carvana and Vroom?  7. What is Jeff optimistic about in 2021 for dealers?Read the transcribe - https://blog.sellyautomotive.com/blog/interview-w/-director-of-txiada-on-importance-of-dealer-associations  Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast​
In this episode of the Used Car Dealer Podcast, Zach interviews Alex Vetter the CEO of Cars.com in an insightful interview about small business, online presences, and the differentiation of Cars.com versus other auto marketplaces. Some of the other topics they discuss include: Q1) For those of us listening talk about how you got into Cars.com in the early days and eventually become the CEO? Q2) It’s been a roller coaster of a year for dealers, talk to me about what you have observed from your lens at Cars.com and the way consumers have interacted and purchased vehicles from dealerships? Q3) How has Cars.com’s strategy differentiated from other marketplaces like CarGurus or TrueCar? Q4) What have you guys been working on with the Dealer Inspire brand in terms of digital retail and allowing dealers to interface with consumers online? Q5) Talk about the amount of in-market shoppers that visit Cars.com monthly and how a small independent dealership can be competitive and be visible online (through Cars.com)? Q6) What are your thoughts on online dealers like Carvana and Vroom who have taken public markets by storm and subscriptions for automotive. Q7) What are some of your predictions for 2021 and what’s coming down the pipeline from Cars.com? Q8) What is Cars.com doing that uniquely helps independent dealers compete in the ultra-competitive used car marketplace? Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
In this special episode of the Used Car Dealer Podcast Zach and Steve talk with used car dealer owner and operator Michael Greer on the challenges and successes of 2020. This is the first retail dealer we have brought on the podcast and a very interesting episode. They discuss a variety of topics from vehicle acquisition and pricing during the pandemic to online car sales. Some of the topics they discuss include: 1. How Michael got into the car business and what's unique about his store   2. How has Michael's floor plan been impacted? 3. How has the way his store purchases inventory changed during the pandemic?  4. The impact technology has had on the way Michaels dealership operates  Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
For this episode of the Used Car Dealer podcast, Zach interviews Jason Reaves who is the President of Wayne Reaves DMS and also a subject matter expert in BHPH. Zach and Jason discuss everything from the mistakes of new BHPH operators to the increased investment in the sub-prime marketplace. On the episode they discuss: - How Jason got into the car business and the fact that his father's BHPH store hired developers in the 1970s to build technology to create more efficiencies. - What Jason has observed from his lens when it comes to BHPH sales during the pandemic- How has technology (ex - software) evolved the way BHPH dealers operate their dealerships? - What are the most common mistakes that a new BHPH operator makes? - BHPH is becoming more and more compliance-driven, whether it’s battling with the Consumer Financial Protection Bureau (CFPB) or litigation on a local level, what are some of the best practices from a compliance standpoint Jason recommends for BHPH dealers- Jason's thoughts on new models like subscription and online dealers and whether they are trickling down to BHPH- More funds and sophisticated investors have got into the BHPH space, what are your thoughts on the increased investment (over the last 5 years) into the subprime marketplace; what’s that mean for smaller BHPH operators?Listen to our other podcast episodes: https://www.sellyautomotive.com/podcast
Zach Klempf interviews Bob Lanham Head of Automotive Retail at Facebook on how used car dealerships can leverage Facebook Marketplace, Facebook Ads, and Facebook Messenger in 2020 and beyond. Topics for the podcast include: 1) What Bob has observed from his lens at FB when it comes to used car sales during the pandemic2) The latest for auto dealers in terms of Facebook offerings3) The importance of being responsive on Facebook Marketplace and how that contributes to best in class customer experience4) Most used car dealers are familiar with Facebook when it comes to FB Marketplace but they aren’t as familiar with FB Ads, Bob discusses ways successful dealerships are leveraging FB ads and what sort of campaigns are they running 5) Bob's thoughts about new models like subscription and the way Tesla sells EV vehicles online 6) A look ahead at 2021 and what Facebook has coming down the pipeline 7) What is the Facebook Auto Marketing Collective Group and why should dealers join it (Join here - https://www.facebook.com/groups/automarketingcollective)8) Bob's advice for dealers when it comes to their online presence across Facebook, FB Marketplace, Instagram, and social media as a wholeRead the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-bob-lanham-of-facebook-on-how-dealers-can-better-leverage-facebook-marketplace-and-adsListen to their other podcast episodes: https://www.sellyautomotive.com/podcast
Episode Overview: In this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the managing director at 700 Credit Ken Hill. They have a timely discussion on topics ranging from digital retail to prequalification. They discuss on the episode: - Observations from Ken on the impact of the COVID-19 pandemic on retail auto dealers as it relates to credit - How has credit and compliance adapted for automotive digital retail and what role does pre-qualify play in that? - Compliance mistakes that used car dealers make that could get them into legal trouble- A checklist of compliance tools and credit tools from pre-screen to income verification, what Ken suggests every used car dealer needs - A peek ahead at 2021 and what 700 has coming down the pipelineRead the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-ken-hill-the-managing-director-at-700-creditListen to their other podcast episodes:https://www.sellyautomotive.com/podcast
In this video episode of the Used Car Dealer Podcast, Zach Klempf interviews the executive editor at KBB/Autotrader Brian Moody. They have a timely discussion on topics ranging from digital retail to consumer trends during the pandemic.They discuss on the episode:- Observations from Brian on the impact of the COVID-19 pandemic on retail auto dealers as well as the impact on the Autotrader and KBB marketplace- How are consumers shopping differently during the pandemic?- The new monthly best deals list for car shoppers and other resources KBB/Autotrader provides consumers- How does Autotrader differentiate itself versus other marketplaces? What has your team done on the SEO front?- What’s your opinion on EV vehicles and the rise in the popularity of Tesla? What about the Hummer EV?- Give me a peek ahead at 2021 and what guys have coming down the pipeline?Read the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-brian-moody-executive-editor-at-kbb-autotraderListen to our other podcast episodes:https://www.sellyautomotive.com/podcast 
In this episode of the Used Car Dealer Podcast, Zach Klempf interviews the VP of Sales at Cox Automotive David Foutz who oversees Kelly Blue Book, Dealertrack DMS, and Xtime. They have a timely discussion on topics ranging from margin compression to trends in automotive retail. They discuss on the episode: - Margin compression considerations for auto dealers during Q4 and beyond- Retail auto dealer adoption of digital retail as well as advancements in the service drive - Future discussion on EV's and automotive retail - We close out the episode with a peek ahead at 2021 and what are some of the key trends to protect profitability at the dealership.Read the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-david-foutz-of-cox-automotive-on-margin-compression-whats-in-store-for-2021Listen to our other podcast episodes:https://www.sellyautomotive.com/podcast
In this episode of the Used Car Dealer Podcast, Zach Klempf interviews SVP of Product and Engineering at Cox Automotive James Maynard. They have an insightful and in-depth discussion on technology and trends in automotive retail. They discuss on the episode: - Digital retail adoption during the pandemic and how it can make the smaller used car dealer model more scalable - Efficiency in communication in both the sales and service processes at dealerships - Innovations in Xtime, Dealer.com Digital retail, and other upcoming products at Cox - Complexity of integration in dealer software and why sometimes they may take longer than a dealer may consider - Future discussion on EV's and the automotive subscription model - Zach and James close out the conversation with a discussion around Cox's strategy of viewing software products less as in there's own silo and more of an integrated platform Read the transcribed version here - https://blog.sellyautomotive.com/blog/interview-with-james-maynard-of-cox-automotive-on-digital-retail-fixed-opsListen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In episode #15 Zach has an in-depth interview with Senior Economist at Cox Automotive Charlie Chesbrough, they discuss hot topics like:1) What does an economist do and how does one become an economist at Cox Automotive2) Charlie's perspective on the economy from March to present (auto-focused)3) Wholesale prices on used inventory and impact of manufacturers stopping production earlier in the year 4) 84-month interest rates and stimulus-driven automotive marketplace5) Online auto retailers and automotive subscription model 6) Discussion on futures and EV vehicles -------------------Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In this episode, Zach interviews Ed French and we discuss the following:1. We discuss the changes from March/April when COVID-19 first started to take mindshare to now as well as the concept of MWBA2. Inventory management is a hot topic in today’s marketplace; what should dealer operators be doing to set themselves up for success in sourcing inventory in today’s marketplace?3. Many used car dealers are running with smaller teams and furloughed or fired employees during the pandemic. Owners and operators have had to make tough decisions; what advice from the management perspective do you have for operators during the pandemic, and as we finish off the rest of the year?4. When most used car dealers think of the word “capital,” they think of the funding needed to acquire inventory and run the business. There’s also human capital, and in an industry where there’s historically very high turnover, what is the importance of human capital when it comes to a dealership?5. Why should/or shouldn’t a used car dealer operator consider a service component to their business model? (More so Pro’s/Cons)-------------------Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers: https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM: https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On: Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In this episode Zach and Steve interview Dale Pollak who's the Founder of vAuto which is one of the most well-known inventory management products in the industry.Dale's career in the automotive industry spans more than two decades. As a former dealer, technology entrepreneur and best-selling author, Pollak has helped over 10,000 automotive dealers in North America make dramatic improvements in their new and used vehicle operations.His investment and market-based approach served as thefoundation for vAuto, which he founded in 2005. Since then, the company’s technology and tools have been adopted by thousands of dealerships in North America. In late 2010, AutoTrader.com acquired vAuto, with both companies now operating as a part of the Cox Automotive.Transcribed Version of this Episode: https://blog.sellyautomotive.com/blog/dale-pollak-founder-of-vauto-and-used-car-industry-expertListen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In episode #12 Zach interviews Bob Hollenshead, the largest independent wholesale operator in North America and an automotive serial entrepreneur. Bob has deep expertise in the used marketplace as it relates to wholesale and auctions. His data companies have also powered some of the leading trade applications including TrueCar Trade and Autotrader.ca. Some of the topics discussed on the podcast include: 1. Discuss the change from March/April when COVID-19 first started to take mindshare to now and what Bob has observed in the used car marketplace2. What are some of the new and maybe unusual ways that Bob's company has had to clean and sanitize cars to be "COVID-19 friendly or compliant" and what was that like to implement3. Given the COVID-19 pandemic and its impact on the used car marketplace, what has been the biggest surprise for Bob4. Used car dealerships have been adapting to the change brought on by COVID-19, one new challenge is evaluating the trade, especially if done virtually. What are some suggestions Bob has for used car dealerships to put the right number on a trade? 6. Bob has years of wisdom in the auto industry, some of our listeners are just getting into the car business, what is Bob's advice for them from the wholesale/auction viewpoint? For the transcribed version please visit this site - https://blog.sellyautomotive.com/blog/bob-hollenshead-largest-wholesale-operator-in-north-americaListen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In this episode Steve and Zach revisit Carvana (Episode #2) post-COVID-19 and discuss the following:1) Carvana at $20B market cap, Vroom IPO, and disruption2) Steve's experience w/ Carvana3) Digital Retail for used car dealers and sourcing inventory4) Where do we go from here?Like, Subscribe and keep fighting the good fight!Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In this episode, Zach interviews serial entrepreneur Matt Watson. Matt was the Co-Founder and CTO of Vin Solutions CRM which was an automotive SaaS company he bootstrapped and sold for over $135M to Cox Automotive.Episode Highlights: 1) Matt and Zach go deep into the journey of building a fast scaling SaaS company while bootstrapping 2) Balancing customer requests and product feedback in a CRM (complex product) 3) Matt's experience with Tesla and thoughts on online car sales 4) His journey building his new company Stackify based on problems from Vin Solutions  5) What's next in the auto industry, a futures discussionListen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In this episode, Zach interviews Andrew Gordon, who's the founder of DealerScience which was a digital retail product acquired by TrueCar (Nasdaq: TRUE)in December 2018. Andrew discusses digital retail as well as his journey as an entrepreneur in automotive software.Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In this episode, Steve and Zach discuss topics top of mind for dealers selling through the COVID-19 marketplace including inventory management, software, changing messaging for COVID-19, and more!Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
The guest for episode #7 is Steve Greenfield, the Founder & Ceo of Automotive Ventures. Steve has over 20 years in the automotive retail/software space and has overseen over $1B in acquisitions in auto software including vAuto and Vin Solutions. During the podcast Steve discusses:1) Inventory and wholesale market post-COVID-19 2) Digital retail and the saturation of software players in the market3) Implementing digital retail and setting expectations4) Futures for 2020 and beyond This is an episode you will not want to miss!Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In episode #6 Zach and Steve have a dynamic conversation with Cox Automotive's Director, Enterprise Dealer Partnerships (EDP) Sales Strategy Amardeep Kumar. Amardeep shares his story of how he got into the automotive industry as well as his thoughts on: digital retail, used cars, and recommendations for dealers to whether the COVID-19 economy of today's market. Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In episode #5 we have a special and timely episode on COVID-19 aka Corona Virus and our thoughts on what dealers can do in these times and commentary on our experience of the COVID-19 virus while out in Asia earlier this year. Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In this episode, Zach and Steve discuss some of the trends from 2019 including digital retail and Facebook marketplace. Steve also gives his perspective on inventory management and benchmarking in 2020 and beyond.-------------------Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
In episode #3 Zach does a 1v1 interview with Tom Hampton who is a 3rd generation car guy. Tom has been going independent dealer to independent dealer with his team in Texas and has logged over 50,000 hours with his team over the last 13 years.-------------------Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
The second episode of the Used Car Dealer Podcast featuring Zach Klempf and Steve McClory; the only podcast out there for used car dealers!The podcast is vendor-free and sale pitch free on principal. Whether you're a salesperson, f&i manager, gm/owner, we want you to have actional takeaways from this podcast.Key topics from this episode include:1)Introduction to Carvana2) What does Carvana mean for used car dealers3)How can dealers combat Carvana4)Digital Retail-------------------Listen to our other podcast episodes:https://www.sellyautomotive.com/podcastOur Blog for Auto Dealers:https://blog.sellyautomotive.com/blogDownload our Free Guide for Automotive CRM:https://www.sellyautomotive.com/guidesRelated Press:https://www.sellyautomotive.com/pressFollow Us On:Facebook: https://www.facebook.com/SellyAutomotiveTwitter: https://twitter.com/sellyautomotiveLinkedin: https://www.linkedin.com/company/a1-software-group-llc
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Podcast Details

Created by
Used Car Dealer Podcast
Podcast Status
Active
Started
Sep 7th, 2019
Latest Episode
Apr 12th, 2021
Release Period
Weekly
Episodes
26
Avg. Episode Length
22 minutes
Explicit
No
Order
Episodic
Language
English

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