This week, Cam and Yonas welcome Aggelos Mouzakitis to the show! Aggelos is one of the few -so called- Customer-led Growth Product Managers, who has worked with more than 100 SaaS companies, and trained thousands through his physical and online

Rachel Decker, Senior PM at Vendr

Jan 19th, 2022 34m 27s

This week, Cam and Yonas welcome Rachel Decker to the show! Rachel is a Senior PM at Vendr, and has previously worked at companies like ezCater and Hubspot. With a background and passion for UX research and design, Rachel brings a unique perspe

Cassidy Fein, Director of Product for Organizations at Vimeo

Jan 5th, 2022 41m 6s

This week, Cam and Yonas welcome Cassidy Fein to the show! Cassidy is the Director of Product for Organizations at Vimeo, an instructor at Mind the Product, and has over ten years of B2B product experience. She loves empowering people through t

Christina Tong, Senior PM at Peloton

Dec 8th, 2021 39m 1s

This week, Cam and Yonas welcome Christina Tong to the show! Christina is a Senior PM at Peloton, who previously spent 4 years as a Google product manager leading launches across the Maps, Augmented Reality, and Shopping teams. She is also a me

We Want to Hear From You!

Nov 24th, 2021 1m 23s

Take our survey! https://docs.google.com/forms/d/e/1FAIpQLSd8H7TYWxZGTyyA7rIUN-_KNXx7g3gNaIf-KsBt2sGJcaOGUA/viewformCam and Yonas are taking this week off to load up on turkey and mashed potatoes, and we figured we'd take this time to turn the

Kim Beinborn, Head of Customer Success at Slack

Nov 10th, 2021 29m 11s

Cam and Yonas welcome Kim Beinborn to the show this week! Kim is the Head of Customer Success at Slack, and has previously worked at companies like LinkedIn, BuiltIn Chicago, and GE. After beginning her career in talent acquisition, Kim transit

Stephen Boak, VP of Product Design at Datadog

Oct 27th, 2021 37m 42s

This week, Cam and Yonas welcome Stephen Boak, VP of Product Design at Datadog, to the show! Stephen's winding career through architecture, devtools, and design has led him to the San Francisco tech scene where he is helping to build the produc

Ronni Gaun, Enterprise CSM at Zoom

Oct 13th, 2021 34m 32s

This week, Cam and Yonas welcome Ronni Gaun to the podcast! Ronni is an Enterprise CSM at Zoom who has built her career in Customer Success around the idea of human to human connection. She's the co-founder of two different organizations, CS La

Tara Shipp, Digital Product Designer at Pura

Sep 29th, 2021 37m 50s

This week, Cam and Yonas welcome Tara Shipp to the show! Tara is a digital product designer at Pura, and has previously worked at companies like Purple, and Pluralsight. She is passionate about implementing ethical human centered design and has

Bethany Baymore, Program Manager, Customer Experience at Rapid7

Sep 15th, 2021 32m 32s

This week, Cam and Yonas welcome Bethany Baymore to the show! Bethany is a Program Manager of Customer Experience at Rapid7, and has previously worked at companies like Yesware and Forrester. She is focused on creating the best possible experie

Mariah Hay, Chief Experience Officer at Help Scout

Sep 1st, 2021 31m 15s

This week, Cam and Yonas welcome Mariah Hay to the show! Mariah is the Chief Experience Officer at Help Scout. As a leader in digital product development and human-centered design, Mariah helps organizations ensure that delivering value to the

Kelly Schaefer, Head of Enterprise Product at Stripe

Aug 18th, 2021 29m 41s

This week, Cam and Yonas welcome Kelly Schaefer to the show! Kelly is the Head of Enterprise Product at Stripe. She's previously worked at companies like Google and IDEO, and has spent the past year at Stripe building the enterprise product tea

Stacy Justino, Director of Customer Happiness at Wistia

Aug 4th, 2021 32m 30s

This week, Cam and Yonas welcome Stacy Justino to the show! Stacy is the Director of Customer Happiness at Wistia, and has been running their support team for the past three years. She's worked her way through the support ranks and has a deep u

Jill Crawford, Sr. Director, Customer Development, Retention, & Advocacy at Workhuman

Jul 21st, 2021 32m 10s

This week, Cam and Yonas welcome Jill Crawford to the show! Jill is the Senior Director, Customer Development, Retention and Advocacy at Workhuman. With 17 years experience in marketing across many disciplines and a passion for mentoring and te

Mike Lemire, VP of Customer Success at Toast

Jul 7th, 2021 32m 14s

This week, Cam and Yonas welcome Mike Lemire to the show! Mike is the VP of Customer Success at Toast, and has previously worked at companies like Notarize, Hubspot, and Yahoo. After starting out in the music industry, he transitioned into acco

DeeDee Fallon, Director of Customer Success at Klaviyo

Jun 23rd, 2021 29m 40s

This week, Cam and Yonas welcome DeeDee Fallon to the show! Deedee is the Director of Customer Success at Klaviyo, and previously worked at Hubspot. She's been in the Customer Success space for the past eight years and is passionate about drivi

Geoffrey Arruda, Account Management at CarGurus

Jun 9th, 2021 27m 31s

This week, Cam and Yonas welcome Geoffrey Arruda to the show! Geoffrey is the Team Manager of Account Management at CarGurus, and oversees five different Team Leads with about 25 individual contributors. He's been at CarGurus for almost 7 years

Yoofi Quansah, Software Engineer at InfluxData

May 26th, 2021 33m 21s

Cam and Yonas welcome Yoofi to the show this week! Yoofi Quansah is a Software Engineer at InfluxData, and graduated from the University of Southern California with both a Bachelor's and Masters in Computer Science. He previously worked as a so

Tacita Morway, VP of Product & Engineering at ActBlue

May 12th, 2021 33m 16s

Tacita Morway is the VP of Engineering and Product at ActBlue, and has previously worked at companies like Zipcar, Ditto Labs, and Salsify. With an unconventional background taking her everywhere from construction to software development to art

Customer Lifecycle Stages

Apr 28th, 2021 16m 56s

Identifying specific lifecycle stages that a customer goes through during their journey in your product can help both customer success teams and product teams identify areas that need improvement and better understand what resonates with users

Product Adoption Best Practices

Apr 14th, 2021 27m 19s

No guest this week, but the guys sit down to give some updates on Parlor and to talk through the product adoption process! From best practices to biggest struggles to what to do even after the initial adoption phase, Cam and Yonas cover everyth

Maggie Crowley, Senior Director of Product Management at Drift

Mar 31st, 2021 38m 59s

Maggie Crowley is a Senior Director of Product Management at Drift and the host of their podcast, "Build with Maggie Crowley." After a few years in Consulting, Maggie attended Harvard Business School where she received her MBA and learned about

Lilli Kulak, Senior Data Analyst at GrubHub

Mar 17th, 2021 37m 26s

Lilli Kulak has been a Senior Data Analyst at GrubHub for over a year now, and she received her Bachelors degree in Mathematics and Economics from Northeastern University. She previously worked at LevelUp, a platform that creates personalized g

Stephanie Roulic, Founder of StartUp Boston & CSM at Goldcast

Mar 10th, 2021 36m 39s

Stephanie Roulic is the Founder and Lead Organizer of Startup Boston, an organization driven to strengthen the New England startup ecosystem by connecting, educating, and celebrating the people in the tech community. She's also a co-founder of

Teri Harwood, Strategic Product Consultant

Mar 3rd, 2021 33m 15s

Cam and Yonas welcome Teri Harwood to the podcast this week! Teri is a proven strategic leader with over a decade of experience in product leadership at companies such as Nike, TabbedOut, and Affinipay. She's currently working as a consultant t