Born and raised in Detroit, MI, Brian Burton started in the home services industry as many do…family recruitment. Having family in the business gave Brian early access to learning the mechanical wrench turning as well as exposure to the vast difference of experience in the service industry. Eventually moving to Las Vegas, Brian continued his plumbing career but began to expand his communication training. Transitioning into commissioned sales, he learned the value of conversation and mastered the art of the happy customer. Now serving as general manager of Benjamin Franklin Plumbing and Mister Sparky Electric in Lancaster, PA, he uses his years of experience to train the next generation. Never forgetting his teenage years as an apprentice, Brian challenges the next generation to expect and accomplish more and as a result have a more satisfying career.