Jennifer Hill talks to best-selling author & speaker, Dr. Mark Goulston, about his book “Just Listen.” Dr. Goulston offers tools for better listening and tips on being effective at interviewing. He also discusses how to live a life with no regrets and to help people feel “felt.”
Dr. Mark Goulston is a Board Certified Psychiatrist, consultant, coach, speaker, mentor and crisis interventionist. He is regarded as a thought leader in the area of communication, cooperation, collaboration and empathy with his book, "Just Listen" Discover the Secret to Getting Through to Absolutely Anyone, becoming the top book on listening in the world and a topic he speaks on globally. That included a six hour, one day, sole presenter training to managers of the Russian Federation in Moscow last October and he is going back this October to do more.
Past or present companies or institutions, he has worked with or spoken to include: Harvard Business School, IBM, Mattel, Coca Cola, Toyota, Hyatt, Accenture, Ernst & Young, Sodexo, Goldman Sachs, Bank of America, Northern Trust, Northwest Mutual, YPO, UCLA, USC, University of Alabama, American Bar Association, NACD.
Including, "Just Listen," Dr. Goulston is the author of seven books. His most recent book is Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life and was an Oprah.com featured book and an Audie Award 2016 Finalist.
He writes for Biz Journals, Harvard Business Review, Business Insider, Huffington Post, Fast Company and Psychology Today and appears widely in the media including CNN, Wall St. Journal, NY Times, Fortune and Forbes.