Jacob and Marco Yim talk about effective communication, public speaking, interviewing and resumes. With over 10 years of experience in speaking, training, and workshop facilitation, Marco knows that anyone can become a great communicator. With the right training, preparation, and mindset, speaking can shift from feeling like a nightmare to an energizing, confidence-boosting experience.Whether you’re trying to land a new job, presenting at a small meeting, or demanding a refund on a defective product, speaking with impact matters!Enjoy!About MarcoMarco started his undergrad hoping to become a lawyer.In his last year of studies, he decided that he didn’t want to be a lawyer. He worked as a technical writer for two years.He transitioned to working as a customer success rep at SAAS companies. He started his own company: Extempra to help young professionals speak with confidence and credibility in the workplaceOther’s expectations vs. your own pathMarco’s parents expected him to be a “professional”Have a frank conversation with people about what you want in life. Over time, they’ll come to see that it’s the best pathAll experience is valuableEvery experience, no matter how big or small is an opportunity to hone your skills. Jumping around to different roles can provide a lot of different experience in different areas. Moving around is great as long as you can tell a narrative of your professional experience. Customer SuccessSSAS - Software As a ServiceA customer success rep owns the customer experience from beginning to end. They meet with customers and help them reach their goals. They help the customer grow and nurture the companies relationship with the client. The best way to grow any business is by nurturing the relationship with the client. Public SpeakingInstead of focusing on problem areas, think about what you are good at. Find your strengths as a speaker and really focus on those. FILLER WORDS! There is actually an acceptable number of filler words. They can help the audience process what we’re saying. UMS, AHS, AND FILLER WORDS: WHAT DOES THE RESEARCH ACTUALLY SAY?You don’t have to be incredibly enthusiastic and energetic to be a good speaker. If you don’t have as much energy, double down on more facts and research. You can be just as impactful as a speaker.1.28 filler words per 100 words is the tipping point. Filler words can contribute to authenticity.If you moderate your pace, you’ll use less filler words. Get immediate feedback! Becoming aware of your quirks as a speaker will help you change them.Record Yourself!Interviewing SkillsSpeaking and Job interviews are similar. Structure is incredibly important. The interviewer should be able to write clear notes on what your answer was. Prepare for the common questions (Example: “What are your strengths/weaknesses”)There are 5 Major types of questions:1: Generic About you questions2: Situational/Behavioral questions3: Technical questions4: Negative-reframe questions5: Extemporaneous questionsTHE BIG 5 INTERVIEW QUESTION TYPES INFOGRAPHICBack up your answers with stories!When you don’t know what to say, use the first thing that comes to mind. PEP- Point, Example, PointIf you can’t think of an answer, explain your process to the interviewer. ResumesFORMATINGBe careful. Keep your formatting simple so that Applicant Tracking Systems can go through them. If you’re applying to a smaller start up, it can be more creative. Keep the formatting clean and consistent. CONTENTGive details!! Instead of saying that you “planed an event” explain exactly what you did to plan the event. Give statistics, numbers and key indicators. Show that you know the measure of success. Drill deeper!ALWAYS adapt your resume to each job application. Use keywords and choose which experience and bullets to include. To help with this, you can have a master resume that you adjust. Connect with MarcoExtempraLinkedInFacebookmarco@extempra.comFollow Jacob:WebsiteLinkedInTwitter: @jacob_m_harmonFollow Kalob:LinkedInFollow SuccessQuest:WebsiteBlogFacebook PageCommunity (Facebook Group)LinkedInTwitter: @MySuccessQuestSupport SuccessQuestWe work incredibly hard to create our podcast, newsletter, Facebook group and more. ALL of these resources are 100% FREE and we wouldn't have it any other way. We believe that success should be accessible to everyone!Support our showListen & SubscribeApple PodcastsGoogle PodcastsOvercastSpotifyWe’d love to hear from you!Have some feedback about the show? Feel free to reach out to us at podcast@MySuccessQuest.com. You can also rate us in Apple Podcasts or your favorite app to help more people discover the show!