This is a Getting "Software" Done podcast, but we made sure to touch onboarding as it relates to the creation of products and workflows.
Today Jeff is joined by Shmuel Bollen, a UX practitioner, and teacher. Shmuel has been creating interfaces for over 20 years- from his time at Bose to his current teaching at Bentley and creating enterprise UX for ACI Worldwide, a billion-dollar payment company. Shmuel discusses how he started creating documentation on the new Internet in the mid 90's, and his journey to where he is now. Shmuel and Jeff spend a bit of time talking about how creating a great product can reduce the need for complicated onboarding and large teams to support that.
The GSD Podcast RETURNS after a few months off. Jeff is joined by Scott Roth, SVP Global Customer Success at Medallia to talk about building a great customer lifecycle. Topics covered are Hiring for great teams, Customers for life, presales, onboarding, and funneling feature requests back into the Product organization.
A quick note that the first 6 minutes are pretty free form and off-topic. This was left in, as it is nice to hear people talk a little in these times to hear the personalities involved.
I am so excited to bring this podcast to you. Diane is one of the pioneers in Customer Success, and here we talk about early SaaS strategies, "services" DNA, who should own upsell and renewals, and lots of other great nuggets.
Today Jeff was joined by Randy Syring. A deep dive into how to scope projects from a technical perspective ensued, but also how to map it back to the business needs. Topics covered:
- Randy's transition from seminary to CEO
- Agile v Waterfall.
- Randy's 100 hour guarantee.
- using Zenhub and "mockup driven development"
- using MOSCOW to get priorities of deliverables
- Fixed Fee vs. Team based projects