Jill Nelson is the founder and CEO of Ruby Receptionists.
From receptionist to award-winning entrepreneur, ​Ruby Receptionists​ founder Jill Nelson shares her amazing origin story. Jill explains how her time as a receptionist taught her the value of making connections and building trust with customers. Listen in as she shares how her focus on building a value and culture-focused company helped her grow exponentially. Tune in now! Timestamped show notes 04:00 - Starting as a receptionist 05:10 - Landing on executive suites 06:13 - Where the name “Ruby Receptionists” came from 06:45 - “We weren’t making a task, we were making a connection.” 08:00 - Coming up with core values 08:45 - “If we’re going down, we’re going down swinging.” 09:33 - The importance of being there for customers 11:11 - Wow-worthy experiences 13:00 - Making a connection with the customer 14:20 - Starting from 2 people 14:51 - Feels like a different job every year 15:16 - Using technology not as a tool, but as an equal part of growth 16:25 - What is the Ruby Ripple Effect? 18:58 - Jill explains the value they provide to their customers 19:28 - Jill names some of her favorite awards she and her company has won 20:15 - What’s next for Jill? Links: Ruby Receptionists
Jill Nelson is CEO of Ruby Receptionists. She's grown the business into a four-time winner of FORTUNE magazine’s top five Best Small Companies to Work for, and a Portland Business Journal’s Fastest Growing Companies in Oregon recipient for the record breaking past twelve years. Today, Ruby's 600+ employees provide friendly, live, receptionist service integrated with a "front desk in your pocket" mobile app, helping over 10,000 small businesses across the US win new business and create loyal, raving, customers. This Episode is Sponsored By: BetterHelp helps you connect with professional counselors in a safe and private online environment. BetterHelp is available Worldwide - with over 3,000 USA Licensed Therapists that you can talk with about any issues. For a Limited Time, Get 10% OFF your first month with discount code: MILLIONAIRE. For this discount, go to: millionaire-interviews.com/betterhelp. Gusto is making Payroll, Benefits, and HR easier for Small Businesses. In fact, 9 out of 10 customers say Gusto is easier to use than other payroll solutions. Gusto also saves you time – 72% of customers spend less than 5 minutes to run their payroll. Get 3 Months FREE by using this link: millionaire-interviews.com/gusto. Honeybook is the #1 Business Project Management Tool for business owners. Honeybook helps organize your client communications, bookings, contracts, & invoices. They even have built-in automation that consolidates services like Quickbooks, Google Suite, Excel, Gmail, Mailchimp, & more. Right now, Honeybook is offering 50% OFF your 1st Year when you visit: millionaire-interviews.com/honeybook. Online Trading Academy is the leader in investing and trading education. Their flexible learning style lets you take classes in person or online. Online Trading Academy even has a 94% Satisfaction Rating based on more than 190,000 Reviews! Sign up for a Free 3-Hour Introductory Investing Class & also receive a Professional Insider’s Kit as a BONUS, by using this link: millionaire-interviews.com/otatrade.   Want to Support the Show? Well we'd love for you to join our Patreon Group!  What's in it for you?  Well you'll instantly get a scheduled call from Austin, where he'll help you with your current or future business... Sign-Up Now at millionaire-interviews.com/patreon. 😀😎😍 *** For Show Notes, Key Points, Contact Info, Resources Mentioned, & the Fabulous 4 Questions on this episode visit our website: Jill Nelson Interview. *** Support this Podcast via Patreon   Feedback? Questions? Comments? We would love to hear from you! Hollar at us via: Twitter (@acpeek or @millionairepod), Instagram (@millionaire_interviews), LinkedIn (@austincpeek), Facebook (@millionaireinterviews), or Email: austin@millionaire-interviews.com. 😎😍😀  
Paul chats with Jill Nelson, Founder and CEO of Ruby Receptionists, about what shaped her business and life.  From humble beginnings, Jill has grown Ruby Receptionists into a four-time winner of FORTUNE magazine’s top five Best Small Companies to Work for, and a Portland Business Journal’s Fastest Growing Companies in Oregon recipient for the past nine years.  A fervent supporter of local business, she has served on the board of Entrepreneurs Organization for over five years and acted as a mentor in its Accelerator program, successfully helping business owners reach that $1,000,000 revenue mark. A sought after speaker on culture driven growth, Jill has shared her management philosophy of incenting, inspiring, and empowering employees with global brands such as Mercedes-Benz, Leroy Merlin of Europe, and Kiabi of France. Her vision for Ruby includes a workplace employees are excited to come to each day, and are inspired to learn, grow, and connect with others.
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Creator Details

Location
Portland, Oregon, United States of America
Episode Count
3
Podcast Count
3
Total Airtime
2 hours, 4 minutes
PCID
Podchaser Creator ID logo 294174