Lee Cockerell is the former executive vice president of operations for the Walt Disney World Resort. He also host the show Creating Disney Magic: Lessons in Leadership, Management, and Customer Service.
It’s extremely helpful to have an advocate who is willing to be candid with you. Whether you’re like Jimmy who had people in his life willing to tell him he came across as condescending or like our other listener who wonders why he got passed over for a leadership position, an advocate can help. An advocate can give you honest feedback right from the get-go. For example, if you come across too strong, they’ll tell you. Direct communication can be intimidating. So, you just need to let people know that’s how you’ve been told you come across. Having open communication about this issue and being willing to admit your mistakes will help dilute the situation. Knowing your flaws also helps prevent disappointment when you get passed over for a promotion. You won’t be left wondering why they went with someone else. Nothing is worse than a boss that gives you false hope and, later, a bunch of excuses. The job of the leader is to develop his or her employees by telling them about their issues long before they’re offered a promotion. If you don’t get picked, it’s probably nothing against you. It likely came down to which candidate the person picking knew better. Altogether, be open to others’ advice. Listen to people when they tell you how you can improve. Keep your one-on-one communication open and you will do well.
In the current climate of the world, we could all use a good story about overcoming tough times. Killiam Hemmy is on the show today to share his own story of resilience. Killian joined the military right before 9/11 and quickly found himself in Afghanistan. He went back time and again, both in the military and working for the FBI. One morning, he went out for a run and suddenly collapsed. He went into cardiac arrest, which he later found out was caused by a rare genetic condition. This diagnosis plunged Killian into a deep depression. He had no motivation even to get out of the house.  He went from being an extremely athletic, fit, and capable man to feeling like everything had crumbled down around him. So, he started to look at how to build his resilience back up. He went back to the basics of his days in the military. He broke everything down to their basest level. Seeing things from a step-by-step perspective helped him build back his internal resiliency.  Killian now helps other people to keep looking at where they’re going but to also have a laser focus on the first, second, and third steps they have to take to get there.  I took a similar step-by-step approach to my own experience with depression without even knowing it. It helped me rise up and see past my circumstances.  Being the kind of leader who reveals their own fallibility has incredible power. When people see this, they trust you more. They feel like they can go to you. So, don’t be afraid to show your weakness. Take the time to make your people realize you’re with them through thick and thin. You’ll secure that relationship and their loyalty for life. To hear more tips for building resiliency, tune in to this episode. If you want to connect with Killian further, you can find him on Twitter.
Jody and I have been recording a new course for the Cockerell Academy called “Everybody Matters: Diversity and Inclusion.” It’s such a relevant topic. Working on the course has brought to mind even more thoughts on how to practice inclusiveness in our personal and work lives. It starts with getting out of your silo. If you only ever interact with people just like you, you will never develop inclusiveness. Exposure and experience are the main problems here. However, when we get out of our bubbles and get to know people who are different from us, we get to experience so much more from life. It’s exciting to know more about the world, other cultures, and what people believe. Being educated about other cultures helps you in all kinds of ways. Inclusiveness goes beyond the color of our skin, though. You can and should surround yourself with a diversity of opinions, backgrounds, and upbringings. Especially in the workplace, you don’t want the whole table to be filled with people who think just like you. There is discrimination today for all sorts of things. You might find it hard to accept anyone who does anything different from you.  But be careful how you think; your brain might be polluted. Half the stuff in your brain isn’t true, so dig down and figure out what is. If you’re the top person in your workplace, talk about diversity and inclusiveness. Make it clear where you stand on it. Tell your employees that they’ll get ahead based on their performance, not on where they went to school, what grades they got, their religion, or their sexual orientation. If you want to learn more about this topic, you can find the whole course in the Cockerell Academy at http://www.cokerellacademy.com.
Given the disruption COVID-19 brought on the economy and many companies in 2020, there are a lot of people out looking for work right now. This week, we have a listener question on this topic: what recommendations would I give to organizations that are looking to attract and hire top talent in the current economy? If you’re looking for talented employees, now is the time to find them. Once the world gets back to normal, great people will be scooped up very quickly. Don’t wait to hire them or you’ll miss out. To find these people, make sure your company itself is great. Just as your company wants better talent, employees want a better company. Start getting better now by focusing on people, listening and responding to their needs, and developing a strong company culture. There is a lot more flexibility in the workplace today. People have a lot more expertise in working from home and now expect adaptations to be made available. You will attract job seekers by offering them alternative work situations. Pay attention to the talent already within your company, too. Go back and look at your training. If your employees aren’t as good as they could be, invest more into their development and set higher expectations. Then identity those employees who are most capable and move them into better positions where you’ll retain them for longer. The most talented employees out there have no problem finding a job. If they go elsewhere, you’ll be left with those who didn’t have as many options. This is why it’s crucial to become a great company now that will attract and keep the top talent. To learn more tips for attracting top talent to your organization, tune into this episode.
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Creator Details

Location
Orlando, FL, USA
Episode Count
347
Podcast Count
7
Total Airtime
3 days, 21 hours
PCID
Podchaser Creator ID logo 697258