Peter McDonnell is a Chief Transformation Officer at ServiceNow. He brings more than 20 years of experience in the global IT industry as a resilient and outcomes-focused leader. Peter partners with our customers to help them drive end-to-end transformation and unlock business value using the ServiceNow platform. Prior to joining ServiceNow, Peter led the creation of shared infrastructure and services across the Qantas Group to elevate employee experience and streamline cost and efficiency; led digital transformation across APA Group to bridge the gap between infrastructure, commercial and corporate services teams; and provided digital transformation advisory to Fujitsu and Defence. Peter is a proven leader in developing and managing diverse teams and orchestrating complex and cross-functional change. As a thought leader, Peter brings fresh insights into transformation, employee and customer experiences, and building teams that go beyond benchmarks.