Ryan Hanley is Founder of Hanley Media Lab, an advanced digital marketing agency helping companies grow their audiences and business. He also produces one of the fastest growing content marketing podcasts on iTunes, Content Warfare TV.
Joseph D'Souza is making sure Artificial Intelligence understands the things you shouldn't be doing. We've been fending off the InsurTech hype for years, sifting through pretty comparative raters and unwanted interfaces. The hope in tolerating this hype is that something will finally find a way to change the game for good. Out of all the InsurTech hopefuls out there trying, ProNavigator is one of the few companies willing to be just as practical as they are revolutionary with the problems they'er solving. If you think processing car change requests is the type of "human value" people want in their customer experience, that might not work out well in the long run. Joseph and the whole ProNavigator team are just getting started because their AI never stops learning and making your job easier. Connect With Pat and Encompass here: ProNavigator Joseph D'Souza on LinkedIn P.S. The Agency Nation newsletter has a reputation for making your job easier, promise.
It might be overused and hard to imagine if you've never experienced it at a high level, but it all come down to leadership. That's the only thing capable of driving any lasting evolution inside a company. Especially one as ridge and by the book as an insurance company. Until that's solved, it's hard for anything else to consistently move in the right direction. That's exactly what Pat Macellaro, President of Encompass Insurance, wants to accomplish for the company. He's looking to do that by building a foundation for growth. He's building that foundation by having the right people, putting them in position to succeed and controlling their overall rate stability. Those are just a handful of things Ryan talks with him about as they walk down the path of where the carrier is today and where they want to be in the future. Connect With Pat: Encompass LinkedIn P.S. There's lots of growth happening inside the Agency Nation newsletter.
If it's not getting done fast enough, there's nothing wrong with going out there and taking it. Your agency will ultimately depend on the speed of adoption and ease of integration the industry may or may not provide. If that's an uncomfortable feeling and a position your agency doesn't want to be in, then it might be time to force the issue. That's what Ryan sat down to talk with Jeff Roy, of Excalibur Insurance in Canada, to find out just exactly how envelops he's pushing. Connect With Jeff: LinkedIn Excalibur Insurance P.S. Try the Agency Nation newsletter, it will certainly grow on you.
Do you know the difference between customer experience and customer service and which happens when? Customer service is when something goes wrong, customer experience however is a much bigger umbrella protecting every interaction you have with clients in your business. It's everything from how you answer the phone, respond to emails, what it feels like to physically be in your office and certainly what happens when they need to use their policy (see file claim). It's a much more proactive approach to engaging with your clients that will ultimately breed a level of loyalty that's hard to imagine. That's what Ryan talks to Joey Coleman, New York Times best selling author, about the number one secret to making sure your clients don't leave. Want to see Joey live, Elevate 18 is already sold out, but come hangout in Cleveland anyway and maybe people will be selling their tickets on the street. Connect with Joey: joeycoleman.com Buy Joey's Book: Never Lose a Customer Again LinkedIn Special Thanks to Safeco for being a Diamond Sponsor P.S. Elevate 18 is still sold out, don't worry there's always next year.
If you want to build a business and avoid becoming a slave to your agency, you have to find the next generation of agents. This has to be one of the most important things you do over the next five, 10, 15 or 20 years. You really don't have a choice, because this year alone one out of every four agents will be retiring. It's up to you to make sure that next wave of agents knows how to properly help people plan for the day they don't want to think about. That's what Ryan talks with Matt Sapaula, Co-Owner at PHP Agency, about he always has someone to hold a torch. Want to see Matt live, grabbing a ticket to Elevate 18 will do make it happen. Connect with Matt: MoneySmartGuy.com PHP Agency Subscribe to Matt on YouTube P.S. You already know this, but Elevate 18 tickets could change your life.