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Employee and Customer Experience Success

A curated episode list by

Creation Date August 12th, 2020
Updated Date Updated November 15th, 2021
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  1. Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in
  2. Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™ so they can turn customers into loyal fans and your best salesforce by building on “real-ationship”. Founder of The Jill Ra
  3. Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™, by putting people first. Founder of The Jill Raff Group, she shares her advice for entrepreneurs: Focus on the ONE thing t
  4. : Jill Raff, founder and the driving force behind The Jill Raff Group, is a highly experienced CX Strategist (Customer Experience) and published author. For over 25 years she has been delivering world-class customer service and experiences. Ji
  5. Jill is a high level consultant for companies who want to create a 5 star customer experience. She talks about her path to becoming an entrepreneur and how she helps businesses reduce their employee turnover. She speaks to the framework she use
  6. I Hope you enjoy our new episode with Jill Raff, CX Strategist, and founder of the Jill Raff Group. Learn more about your ad choices. Visit megaphone.fm/adchoices
  7. With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill follow
  8. In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in
  9. Jill Raff is a Customer Experience Strategist, author and speaker who uses her diverse background as a high-level consultant for companies who want to create a 5-star customer experience. You can learn more about Jill here: www.jillraff.com Th
  10. Many business owners feel like they are providing the best customer service possible, however only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today's episode Jill Raff shares how

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