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Employee and Customer Experience Success
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JillRaffCreated August 12, 2020
Updated November 15, 2021
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- Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in
- Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™ so they can turn customers into loyal fans and your best salesforce by building on “real-ationship”. Founder of The Jill Ra
- Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™, by putting people first. Founder of The Jill Raff Group, she shares her advice for entrepreneurs: Focus on the ONE thing t
- : Jill Raff, founder and the driving force behind The Jill Raff Group, is a highly experienced CX Strategist (Customer Experience) and published author. For over 25 years she has been delivering world-class customer service and experiences.Ji
- Jill is a high level consultant for companies who want to create a 5 star customer experience. She talks about her path to becoming an entrepreneur and how she helps businesses reduce their employee turnover. She speaks to the framework she use
- I Hope you enjoy our new episode with Jill Raff, CX Strategist, and founder of the Jill Raff Group.Learn more about your ad choices. Visit megaphone.fm/adchoices
- With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill follow
- In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in
- Jill Raff is a Customer Experience Strategist, author and speaker who uses her diverse background as a high-level consultant for companies who want to create a 5-star customer experience. You can learn more about Jill here: www.jillraff.comTh
- Many business owners feel like they are providing the best customer service possible, however only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today's episode Jill Raff shares how
- With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill follow
- With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonald's #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 36,000 stores.Jill follow
- I’m sure at some point in your life you’ve had a bad customer service experience.My guest today, Jill Raff, helps businesses increase their repeat customers and positive business reviews by teaching them how to provide a fabulous customer exper
- Jane Deuber - Using Quizes and Assesments For Happy SalesJane Deuber sits down with me today to discuss using quizzes and assessments to create happy sales. Jane is a serial entrepreneur that wrote her first annual plan way back in 1987 with
- With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She now applies Ray Kroc’s customer-philosophy that permeates over 37,800 stores.We discuss:The most beautiful sound in a
- The $10K a Day Dentist with Dr. Bill Williams gives a creative approach to helping dentists finish well. Here you ll discover what s hot with interviews with the sharpest business minds and those making waves in the dental industry. We ll diagn
- The $10K a Day Dentist with Dr. Bill Williams gives a creative approach to helping dentists finish well. Here you ll discover what s hot with interviews with the sharpest business minds and those making waves in the dental industry. We ll diagn
- With over 25 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates over 36,000 stores. Jill followed her
- Ep #110 - Jill Raff joins the show today to share an incredible story. With over 25 years of customer experience, Jill grew up helping her parents run McDonalds #150 in Florida. Here, she truly learned how to apply Ray Kroc's customer service p
- At the end of the day, business is all about serving your customers and being good at it. Jill Raff, CEO and Founder of The Jill Raff Group and an experienced customer experience strategist, shares her journey and passion for customer service a
- At the end of the day, business is all about serving your customers and being good at it. Jill Raff, CEO and Founder of The Jill Raff Group and an experienced customer experience strategist, shares her journey and passion for customer service a
- With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill follow
- With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill follow
- Jill Raff is highly experienced CX Strategist (Customer Experience) and published author. For over 25 years she has been delivering world-class customer service and experiences. Now she’s developed simple habits that anyone, even overworked e
- Wouldn’t it be amazing if your clients became your most valuable salesforce? Think about it. They use your services, buy your products, come to your events – and then they are out there RAVING about your business to their friends. Now, those fr
- Would you like to stop losing customers to competitors and make more money? According to customer service strategist Jill Raff, the answer lies in customer service consistency, which equals cash in your pocket.
- Alison Donaghey, a cause and effect strategist, speaker, radio host, and author, talks with Jill Raff.They will be talking about “You Want Me to What?”Your host, Alison Donaghey, instigates new ways of thinking. Alison creates space and stra
- March 14, 2019 Customer Experience Guru Jill Raff and Brand Positive Sean Pillot de Chenecey
- Jill Raff, Interactions Create Relationships. Real-ationships Create Connections. Connection = Profit™.The post REINVENTING CUSTOMER EXPERIENCE appeared first on Reinvention Radio.
- Today we’re speaking with Customer Experience Strategist, Jill Raff about the difference between treating customers as transactions, in other words focussing on them as a dollar value versus an interaction, where you are truly serving their nee
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