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Employee and Customer Experience Success

A curated episode list by
JillRaff

Creation Date August 12th, 2020
Updated Date Updated November 27th, 2020
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  1. Science of CX

    The Celebrity Guest Experience with Jill Raff

    1
    11Jul 29th, 202035m 52s
    Steve's guest today is Jill Raff, as she dscusses how she began understanding Ray Kroc's CX approach when her Dad bought a McDonalds franchise. She has evolved that methodology throughout her career as she speaks and does workshops/training in
  2. Wings of Inspired Business

    Interactions Beat Transactions: Customer Experience Strategist Jill Raff on Transforming Transactions Into Interactions

    1
    1Apr 2nd, 201938m 43s
    Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™ so they can turn customers into loyal fans and your best salesforce by building on “real-ationship”. Founder of The Jill Ra
  3. Wings of Inspired Business

    MINISODE: Idea Mania: Entrepreneur and Customer Experience Strategist Jill Raff on Focus, Intuition, and Alignment

    1
    1Feb 20th, 201911m 46s
    Jill Raff is a customer experience strategist obsessed with helping businesses Transform Transactions Into Interactions™, by putting people first. Founder of The Jill Raff Group, she shares her advice for entrepreneurs: Focus on the ONE thing t
  4. WORLD CLASS MENTORS - TONI KAUFMAN

    JILL RAFF

    1
    1Apr 1st, 201927m 15s
    : Jill Raff, founder and the driving force behind The Jill Raff Group, is a highly experienced CX Strategist (Customer Experience) and published author. For over 25 years she has been delivering world-class customer service and experiences. Ji
  5. Women in Business with Dr. Gayle Carson

    Jill Raff

    Jill is a high level consultant for companies who want to create a 5 star customer experience. She talks about her path to becoming an entrepreneur and how she helps businesses reduce their employee turnover. She speaks to the framework she use
  6. Let's Do Influencing

    Jill Raff of The Jill Raff Group

    I Hope you enjoy our new episode with Jill Raff, CX Strategist, and founder of the Jill Raff Group. Learn more about your ad choices. Visit megaphone.fm/adchoices
  7. Breakfast Leadership Show

    Interview with Jill Raff

    With over 30 years of customer experience, Jill Raff grew up working with her parents, owner/operators of McDonalds #150. She truly learned how to apply Ray Kroc’s customer service philosophy that permeates their over 37,800 stores. Jill follow
  8. The 10K a Day Dentist

    Jill Raff: The Customer Experience

    In this episode, Dr. Bill and Jill discuss: What’s the difference between customer service and a customer experience Why hiring and training employees for the customer experience is vital How to engage customers in a new way through in
  9. The Tyler Wagner Show

    Jill Raff: Customer Experience Strategist

    Jill Raff is a Customer Experience Strategist, author and speaker who uses her diverse background as a high-level consultant for companies who want to create a 5-star customer experience. You can learn more about Jill here: www.jillraff.com Th
  10. JumbleThink

    Overcoming Delivery Gap with Jill Raff

    Many business owners feel like they are providing the best customer service possible, however only 8% of consumers feel like they are getting the experience they want. Why is there such a delivery gap? In today's episode Jill Raff shares how

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