Rachel and Chris talk about making money with unglamorous work, building a flexible business, and standing your ground against invoice extortion

Self-taught how to build websites

Got a job at startups

Lived through the crash - single mom looking after a daughter

Not working enough hours, weren't seen as part of the team

Company looked dodgy; considered going freelance

Went indie in 2001

Good at picking up others work & finishing fix-it jobs

Spun jobs into recurring work

Designing the business around your life

Rolled out a product to help with client work

Product started to grow

Transitioned rather than doing both - don't want employees and don't want that KIND of growth

Build a flexible team and a flexible business

Don't jerk around freelancers, pay them immediately

Stand firm

Don't give in to invoice-extortion

Off-boarding clients during the move to products - maintain good relations with ex-clients and competitors alike