Key Points from the Episode: 

• The group discussed operations, processes, systems, and HR in their businesses.
• Having clear processes and systems documented is important, especially for hiring, onboarding, and offboarding employees. Things like offer letters, paperwork, and checklists help ensure legal compliance.
• Getting feedback from employees through assessments and interviews can provide valuable insights into improving company culture and operations. But leaders must balance caring about employee opinions with making decisions in the best interest of the business.
• Understanding your own strengths and weaknesses via assessments can help you put the right people in the right roles on your team. A balanced team covers all quadrants of the DISC profile.
• The goal of systems and processes is often to automate, delegate or outsource your weaknesses so you can focus on your strengths and high-level strategy.
• Ongoing review of systems, processes, marketing plans, etc. helps maximize effectiveness rather than waiting until year-end.