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Episode 167: Operations & Service Delivery - End of the Year Focus, Planning for the New Year

Episode 167: Operations & Service Delivery - End of the Year Focus, Planning for the New Year

Released Tuesday, 19th December 2023
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Episode 167: Operations & Service Delivery - End of the Year Focus, Planning for the New Year

Episode 167: Operations & Service Delivery - End of the Year Focus, Planning for the New Year

Episode 167: Operations & Service Delivery - End of the Year Focus, Planning for the New Year

Episode 167: Operations & Service Delivery - End of the Year Focus, Planning for the New Year

Tuesday, 19th December 2023
Good episode? Give it some love!
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Key takeaways from the meeting:

 

  1. End-of-Year Focus: John addresses the end of the year for the BOMG, noting that regular calls will not occur due to the holidays. However, a special training and end-of-quarter meeting is planned for December 26th. The current session is open for any questions or topics the members wish to discuss, particularly around operations and service delivery.

  2. Importance of Systems and Processes: John emphasizes the critical role of systems and processes in business, especially for those with employees. He shares insights from his recent experience working with clients on these challenges and recommends revisiting the four-list Business Systems Audit to assess what one enjoys and excels at, and to identify tasks for delegation.

  3. Adopting a 'Who Not How' Approach: The concept from the book "Who Not How" by Dr. Benjamin Hardy and Dan Kennedy is highlighted. This approach focuses on finding the right people (the 'who') to do specific tasks rather than figuring out how to do everything oneself. This method is crucial for effective operations and service delivery, and for freeing up time to focus on high-value activities.

  4. Content Creation and Delegation: John talks about his preference for coaching and consulting, which are his high-value activities, and his strategy for content creation. He stresses the importance of teaching what one learns and delegates content editing and distribution to others. This delegation aligns with the 'who not how' philosophy, allowing him to focus on his strengths.

  5. Planning for the New Year: Members are encouraged to reflect on their progress over the past year and to consider their goals for the upcoming year. They are advised to think about what tasks they want to continue doing themselves and what can be delegated to others. This reflection and planning should help identify the 'who' for various tasks, facilitating growth and efficiency in the new year.

     

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