Anna Ploszajski and Robbie Armstrong learn how seemingly intractable problems - from online delivery slots to handling refugee crises - can be solved using qualitative and quantitative data, and simulation models. Key to this is the work of Heriot-Watt university's data gurus, including Assistant Professors Christa Searle and Adam Gripton, and Research Associate Jyoti Mandhani. They are from the University’s Centre for Logistics and Sustainability and the Centre of Sustainable Road Freight.  A Future Made is a podcast from Heriot-Watt University,