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Accelerate Your Performance

A Business, Education and Careers podcast
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Accelerate Your Performance is a weekly show focused on tactical actions to improve workplace culture from the Nine Principles for Organizational Excellence. On Monday mornings, in 20 minutes or less, the show's host, Dr. Janet Pilcher will provide real-life scenarios relevant to working professionals across a wide range of industries. Each episode will leave you with actions you can implement in your organization to drive performance, motivate and engage employees, and navigate common workplace issues. Dr. Pilcher answers questions like, “What can you do if your boss is the problem?”, “How can I retain my best employees?” and, “How can I make a difference at work?” with best practices and real-life scenarios you can apply to your professional life.

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Recent Episodes

41: The Value of Great Service
Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns this week to discuss why prioritizing service excellence is necessary for success and what core drivers keep her focused on service excellence. This episode addresses questions, such as:Why is it important to focus on service excellence? How does customer experience drive finance?What keeps 96% of Blue Wahoo’s employees returning there for work year after year?We will continue the conversation with Donna Kirby in episode #42 by revealing 3 tactics you can use to build a culture around service.Recommended Learning: Service Excellence Standards, Reward & Recognize, Actions of Excellence
40: Turn Customers into Loyal Fans
Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in minor league baseball. Donna and her team at the Blue Wahoo’s stadium are sought after as an example for creating the ultimate fan experience. This episode addresses questions, such as:What is the passion behind Donna Kirby’s work?How can a focus on customer service improve life in your community?What creates loyal fans of an organization? We will continue the conversation with Donna Kirby in episode #41 by discussing the value of great service. Recommended Reading: Exceed With DelightRecommended Watching: Defining Service Excellence
39: Stressed From Stress?
Many successful, hardworking Americans experience burnout more than once during their careers, even people who are passionate about what they do. High performers can be obsessed with achieving excellence and exceeding results to the point of exhaustion. And when the candles are burning at both ends for too long, we do ourselves, our clients, and our team a disservice. Begin reducing stress by taking small steps to prevent overload burnout.This episode addresses questions, such as:What is overload burnout? How does being overly stressed affect our teams and productivity?What can we do to monitor our burnout levels?   Recommended Reading: From Hopeless to Champion & Is it Really Urgent?
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Podcast Details
Started
Dec 14th, 2018
Latest Episode
Sep 9th, 2019
Release Period
Weekly
No. of Episodes
43
Avg. Episode Length
15 minutes
Explicit
No

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