Today, we've got a real treat for you as we delve into the world of finance with the fabulous Louise Walpole from Moneypenny.  I met Louise at Accountex and was fascinated by how Moneypenny is run and the lessons Accountants could learn about serving multiple audiences in a niche way.  If you're wondering what the secret sauce is behind a thriving business? It's not just about crunching those numbers. It's about building those lasting relationships, being a master communicator, and truly understanding the industry. And let me tell you, this episode is going to serve it all up on a silver platter.

Now, Louise, she's quite the chameleon. She's gone from owning a recruitment business in Chester to being a client of Moneypenny to helping them build the finance arm.

Ever thought about why a company picks one service provider over another and sticks with them like glue? Well, Louise is here to spill the beans! Moneypenny's got some fancy tricks up their sleeve, using technology and lightning-fast responses to build trust and maintain those sweet client relationships. And listen out for the juicy nugget about the power of being the first responder. 

We also chat about flexible work schedules and how different communication channels can jazz up that customer experience.  And how Moneypenny's team plays detective with keywords to handle those incoming calls to make sure the client experience is spot on every time!! 

Moneypenny is the main character in this story!

Meet our sponsor: Charterparth

Charterpath aims to inspire more finance professionals to volunteer their time and skills, connect them with non-profit opportunities, and engage with the wider sector so volunteering is a core part of a finance professional’s career.

Connect with Kelli? www.linkedin.com/in/kellidoorne

Find out how Accounting Pirates can help you with your marketing journey, visit www.accountingpirates.com