Two veterans of information technology dig deep into the "harder skills" of business. Their exploration ranges from how to uncover the confidence you were born with to seeing how every situation can offer you important wisdom, even the ones that destabilize you. They'll explore questions such as: How do I work with difficult emotions when they arise in myself and others? How does ethical behavior make me and my customers ultimately happier? What is really going on in someone else's mind when they resist a new idea?When professionals acknowledge and update their emotional and cognitive habits, they can accelerate how they and their teams deliver results, ultimately increasing the triple bottom line: profit, benefit, and environmental protection.
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