In this episode, we explore the opportunity Walmart has as they begin to open more healthcare (medical) clinics that offer a comprehensive set of services including imaging such as X-Ray and other diagnostic services. With more than 250 million visits per week globally it offers Walmart a footprint, access, and an opportunity to meet more people locally, during their normal daily life activities, and to potentially "nudge" their customers towards slightly better choices. At the same time, many of us do not think of Walmart in terms of customer service. However, a N of 1 experience demonstrates that their customer service may be the thing that helps Walmart achieve success. In addition, we discuss the topic of work culture and opening up the ability for other functions to learn, collaborate, and cross-pollinate with their co-workers. The first two topics lend themselves to our final topic, which is the importance of empathy. Taking the time to listen, observe, and understand the experience of another is just the thing that allows us to be more successful, to be great leaders, and to offer wonderful customer service.