Earlier this year, the Connecticut Department of Transportation (CTDOT) initiated the Customer Experience Action Plan as a way to collect customer feedback and input regarding future programs, policies, and investments to improve public transportation in Connecticut. 

Tune in to this new episode and join guest host Alicia Gonzalez, CTDOT Commissioner Joseph Giulietti, and CTDOT Transportation Supervising Planner Alicia Leite to hear how the Customer Experience Action Plan will be used to benefit the state.