Part 3 of 3 from a live session originally recorded on September 22, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Dr. Samantha Dubrow, a research scientist focused on human-AI collaboration, about how managers can coach their team

Episode 14: Coaching Towards Autonomy with Human/AI Teams

Oct 11th, 2021 19m 2s

Part 2 of 3 from a live session originally recorded on September 22, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Dr. Samantha Dubrow, a research scientist focused on human-AI collaboration, about the phases a team and their coach

Episode 13: Training, Trust, & Teamwork in an AI World

Sep 30th, 2021 16m 20s

Part 1 of 3 from a live session originally recorded on September 22, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Dr. Samantha Dubrow, a research scientist focused on human-AI collaboration, about the challenges and opportunities

Episode 12: Understanding the “Why” to Overcome Burnout

Sep 15th, 2021 13m 24s

Part 3 of 3 from a live session originally recorded on August 26, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Hallie Preston Greene, former athlete and coach turned business leader, about how great sports coaches support each of

Episode 11: “Your Hands are Moving Too Slow” - Behavior-Based Coaching in the Sport of Rowing

Sep 8th, 2021 20m 18s

Part 2 of 3 from a live session originally recorded on August 26, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Hallie Preston Greene, former athlete and coach turned business leader, about how coaches in the sport of rowing identi

Episode 10: Coaching as Your Authentic Self

Sep 2nd, 2021 15m 58s

Part 1 of 3 from a live session originally recorded on August 26, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Hallie Preston Greene, former athlete and coach turned business leader, about how the elements of great coaching, inclu

Episode 9: Don’t Make Assumptions About What’s Happening on Your Calls

Aug 3rd, 2021 11m 17s

Part 3 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance and host of the “Age of Indiependence” podcast about the mos

Episode 8: History & Pitfalls of Speech Analytics

Jul 28th, 2021 18m 12s

Part 2 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance and host of the “Age of Indiependence” podcast about how spe

Episode 7: Getting Passionate About Coaching Your Teams

Jul 21st, 2021 27m 53s

Part 1 of 3 from a live session originally recorded on July 15, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with Katlyn Eggar, the Director of Education at Quantum Assurance about how a great coaching strategy can be a lever for growt

Episode 6: Implementing Coaching Enablement for Quick, Enduring Impact

Jul 14th, 2021 17m

Part 3 of 3 from a live session originally recorded on June 24, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with coaching enablement expert Wendy Roth about the best ways to implement coaching enablement based on team size and structu

Episode 5: The Key Elements of Coaching Enablement

Jul 7th, 2021 22m 33s

Part 2 of 3 from a live session originally recorded on June 24, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with coaching enablement expert Wendy Roth about how the two critical elements of coaching enablement (strategy and technology

Episode 4: Most Call Center Coaching is Broken

Jul 1st, 2021 13m 8s

Part 1 of 3 from a live session originally recorded on June 24, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with coaching enablement expert Wendy Roth about the growing need for more skilled call center agents, and how most coaching p

Episode 3: Measuring Success (and Failure) as a Business Coach

Jun 16th, 2021 18m 20s

Part 3 of 3 from a live session originally recorded on May 20, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with his own executive coach about how to measure success - and failure - as a business coach.

Episode 2: What It Takes to Be a Great Business Coach

Jun 9th, 2021 12m 59s

Part 2 of 3 from a live session originally recorded on May 20, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with his own executive coach about what it takes to be a great business coach.

Episode 1: Why Coaching Matters in Business

Jun 2nd, 2021 16m 38s

Part 1 of 3 from a live session originally recorded on May 20, 2021. Ethan Barhydt, CEO & Founder of VoiceOps, talks with his own executive coach about why coaching matters in business.

Episode 0: Intro to Always Be Coaching

Jun 1st, 2021 1m 20s

Coaching should be the superpower that makes all other elements of your call center operation more successful, but it can also be a hidden weakness that prevents you from achieving anything but the most incremental improvements. Always Be Coach

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