Jackie has a ton of incredible insight to share! She’s done a little bit of everything, comes from a very diverse career background and has mastered the art of managing people. As the Director of Ops at Coolhaus she oversees the management of their trucks, storefronts and on top of that she handles all of their HR. No small feat!   

During this episode we discuss her ambitions and how they’ve shifted throughout the years. She went from pre-law to hospitality and is now working for one of our favorite companies, Coolhaus! She’s living proof that you can change careers without sacrificing your success.

Listen as we discuss:

• The importance of quality of life.
• How to deal with and manage people (both customers & employees) – FUN FACT: She actually enjoys going through customer complaints!
• Situational management
• How to shift careers
• The importance of communication and listening

I loved this discussion with Jackie. She’s real, down-to-earth and tells it like it is. We had an interesting conversation about some of her worst experiences in the hospitality industry... dealing with blatant gender bias, ageism and harassment. We also talk about her WORST day at work. A somewhat comical (yet not so comical at the time) experience. You’ll be impressed at how she handled these situations. 

Listen to the end, there are some important takeaways throughout this entire episode.

Coolhaus is a certified woman-owned business.

Coolhaus co-founders Natasha Case and Freya Estreller started baking cookies, making ice cream, and combining them into “cool houses” in 2008. With mutual backgrounds in the design and real estate fields, they began naming their ice cream sandwiches after architects and architectural movements that inspired them – and eventually decided to take their newfound passion (dubbed “Farchitecture,” or Food + Architecture) to their hometown streets in Los Angeles. So after a few days on Craigslist (and some time convincing their families they weren’t crazy), they found and bought a beat-up old postal van, trekked out to the world-famous Coachella Valley Music Festival in April 2009 to make their debut, and, well…the rest is history.

Now, Coolhaus distributes in 6,000+ grocery stores ranging from Whole Foods to Safeway to Publix markets with 30 SKU’s including hand-crafted ice cream sandwiches, artisan pints and chocolate-dipped bars. Fans can also visit Coolhaus at its two Southern California-based storefronts in Culver City and Pasadena, or swing by one of the 10 mobile ice cream trucks and carts in Los Angeles, New York, and Dallas.