Jeff is a lawyer who used to represent medical-bill collectors in court. ("I was a bad guy, for sure," he says.)

But he switched sides, and he's here to tell us what he knows. For instance, we have more rights than we probably know.

It can be tough to get them enforced, but he's got some tips there too.

And his portait of how the dark machinery works is... kind of hilarious.

Here's a transcript for this episode.

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