Excellent discussion to bring focus in this "AO on Air" by visiting Ian Carter, Product Director (ControliQ & Insights and Innovation Lab). Innovation is accelerating quickly with the use of Machine Learning:

1.ControliQ beyond your normal Workforce Management platform
2.Using benchmarks to learn and grow - OpsIndex
3.Insights & Innovation Lab (just the beginning)
4.Management Process Automation

Ian has extensive experience in operations and data insights, which leads him to more discoveries on the road to autonomous operations. On LinkedIn, you can learn more about Ian at https://www.linkedin.com/in/ian-carter-22315490/

Learn more about us at www.activeops.com