In part 2 of our conversation with Matthew Reinbold, Digital Engagement Lead at Concentrix Catalyst API Practice group, we discuss how governance should drive change towards the desired behaviors, and why governance needs to have "power with" (not "power over") for sustainable change. It is a grave mistake to assume that all of digital transformation is programmatic: it is lines of communication that are now being rewired within the organization that are subsequently creating brand new interaction patterns. We agree on hoping the pendulum is moving back toward an idea that the sum is greater than the parts.

Transcript of the episode available here.