“We have to incentivize the supplier to collaborate with us in a way that creates a different way of doing something – it might take us all out of our comfort zones, but it’s going to deliver a better outcome.” - Gordon Donovan, Vice President Research - Procurement & External Research at SAP
Services procurement makes up a large percentage of most organizations’ spend and it is a key driver of enterprise growth and performance. At the same time, a recent global study conducted by Art of Procurement and SAP revealed that this category presents serious challenges for procurement leaders and is primed for improvement.
To better understand these challenges and opportunities, Philip Ideson speaks with Gordon Donovan, Vice President Research - Procurement & External Research at SAP, about the research findings.
In this episode, they discuss key findings from the study and one-on-one follow-up interviews:
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