28:30 How did Blake arrive at the day-to-day approach - his interpretation of strategy - as the right way to do it? Also, spending his first eight weeks for Rocket Internet in Hong Kong standing outside petrol stations handing out flyers to taxi drivers
35:00 As a well-educated, successful and MBA-holding person who went well outside his comfort zone, what are Blake's formative experiences? Personal growth is so much more when the world becomes not about you and what you're trying to do and his love of feeling "small"
42:45 Coming from outside of Asia and working for a high-growth startup, is this kind of environment for everybody? What kind of people thrive in a place like Lalamove? The four values of the company - passion, grit, humility and execution
Podcast notes:
00:05 Welcome Blake Larson to Asia Tech Podcast Stories
00:40 What exactly is Lalamove? How do consumers use this mobile app?
02:45 In Bangkok, it costs $40 to move a parcel, which is the same price to hire a delivery driver for a day
05:10 Lalamoves addresses the challenge of redundant inventory
06:45 How does the trust aspect come into that? The number one thing Lalamove customers value the company for is its reliability
08:40 Can you train people - from the provinces, who may not have an education or who may not be fully literate - to be great at customer service? Lalamove created a system that incentivises the behaviour the company wants
12:15 Respect, income, and freedom - the three values Lalamove brings to their drivers. To what extent does driver-to-driver word-of-mouth help the company? Also, is it common for drivers who use Lalamove to use other platforms? One could be better off if it wasn't exclusive on both sides
16:00 A quick look at Lalamove's published numbers of where they are right now - US$160 M in funding, 126 cities in 7 countries
18:15 The dynamic on the ground is very different in each individual city - What is it like to do business in Ho Chi Minh for example? What's it like to be a foreign business coming into Vietnam and work with people who may not have a lot of experience working with foreigners? Empathy as an increasingly used approach to building a service business
23:45 As Lalamove's MD International, what does Blake do? Does he force himself to go out there? Also, the idea about the training program conceived by Lalamove to make their culture stronger - making sure that as they grow quickly, they actually keep their feet on the ground
28:30 How did Blake arrive at the day-to-day approach - his interpretation of strategy - as the right way to do it? Also, spending his first eight weeks for Rocket Internet in Hong Kong standing outside petrol stations handing out flyers to taxi drivers
31:05 What did Blake learn from doing his market research at the petrol station? People make the internet to be way sexier than it is and it as a good reminder of humility despite his MBA and corporate background
35:00 As a well-educated, successful and MBA-holding person who went well outside his comfort zone, what are Blake's formative experiences? Personal growth is so much more when the world becomes not about you and what you're trying to do and his love of feeling "small"
39:50 How does Blake constantly challenge himself considering his position in Lalamove, a high-profile company? The risk gets higher but it's even higher if you don't do anything
42:45 Coming from outside of Asia and working for a high-growth startup, is this kind of environment for everybody? What kind of people thrive in a place like Lalamove? The four values of the company - passion, grit, humility and execution
47:05 Blake's advice for people who would interview about joining a startup - go talk to whoever the users or potential customers of a company are
49:00 The story behind Blake making their new employees build their chairs, which symbolizes why Lalamove are the way they are as a company