Being the alpha in service venture requires the tackling of different dynamics, as you design an ingratiating system for people to interact with. With the pandemic hitting different parts of the world, there has been a drastic change in the way people are interacting; especially in the digital space. This change in behaviour has thrown a series of challenges and opportunities for different service providing platforms. One of the massive growth opportunities in this scenario is for the different eCommerce platforms. Today, in this episode we witness the progress of BigBasket - on how they tackled the challenges that came with the nationwide lockdown and how they are building innovative solutions foresighting the scenarios and mental model of their customers. We have with us Tejas Vyas, who leads as the Director of Products at BigBasket. He talks to us about how important being versatile is in terms of collaboration of Design and Technology as the end solution is the holisticity between both the worlds and the process of adaptability of agile strategies to improve the experiences of their consumers and how the future of services will evolve with digital transformation. You can connect with Tejas on Twitter @vyastejas. Don't forget to subscribe to our show & share your comments on [email protected]