Design has the ability to not only contribute but amplify the customer experience provided by a service. Observing customer interactions can give valuable insights into the mindset of the users. With a strong understanding of the user behaviour and their sensibilities, designers can create a consistent brand experience and an overall integrated customer experience for their services. So how can designers provide the best experiences for the services they provide?

To know more about this theme, in this episode, we interact with Manali Mitra, Chief Design Officer at udChalo. With over two decades of professional experience, she has been focused on strategy, storytelling, and the creative direction of large online experiences. Let's know more about his journey and experiences in the latest episode of the "Avantika Designeering Series Podcast,” “Designing Experience for Services." You can connect with Manali on LinkedIn. Don't forget to subscribe to our show and share your comments on [email protected]