Launched in the UK in 2015, Treated.com offers online doctor and pharmacy services today in ten European countries. Patients from all over Europe can consult with healthcare practitioners about lifestyle treatments and renew prescriptions for e

Audio Case Study - O-Bank Taiwan

Nov 16th, 2019 7m 8s

O-Bank is a latecomer to Taiwan’s retail banking sector—and it’s using that to its advantage. Created by the former Industrial Bank of Taiwan, it thought differently about how to attract customers. Its answer: become the country’s first native

Audio Case Study - Loughborough Schools

Oct 22nd, 2019 8m 26s

With responsibility for more than 2,000 pupils, across four Independent Schools, the Loughborough Schools Foundation takes safety extremely seriously. It has become the first school group in the UK to introduce Avaya’s Smart Campus solution, en

Audio Case Study - Landmark Bank

Oct 20th, 2019 9m 6s

SVP and CIO Brenda Emerson tells us how Landmark Bank puts its money where its mouth is. Behind the company’s promise of honesty, integrity and downhome service is a strong family legacy that spans generations. The financial institution, which

Audio Case Study - C3I Solutions

Oct 12th, 2019 8m 38s

On any given day, contact center agents at C3i Solutions may field inquiries regarding sports drinks, tires, or pharmaceuticals, just to name a few. With more than 150 diverse clients, many among the FORTUNE 500, the leading business process ou

Audio Case Study - Datamark

Oct 12th, 2019 7m 40s

There aren’t many business process services companies out there like DATAMARK. On paper, theleading supplier of end-to-end back-office services boasts an impressive history of empowering Fortune 500 companies with competitive strategies and sol

Audio Blog - A Beginner's Guide to Blended Cloud

Sep 1st, 2019 11m 35s

Different cloud models are like different living situations. You can choose to rent an apartment, where you can leverage scale to lower costs. You can buy a condo where you leverage more control, but still, share common areas, so you aren’t res

Audio Blog - Freedom of Choice in the Cloud

Aug 28th, 2019 6m 11s

There are challenges organizations often realize too far into their cloud journey. When probed why they subscribe to a cloud-first approach, often cited is the need for flexibility, faster time-to-market, and applications that operate seamlessl

Audio Blog - 5 Reasons Brands Fail at Customer Service

Aug 26th, 2019 8m 5s

What components make up an amazing customer experience? It’s not enough to just understand the “why” but also the “what.” This is a complex question that can leave many business decision-makers feeling overwhelmed or misled. Recent research sh

Audio Blog - More Than Medicine: Southcoast Health Raises the Bar with Avaya

Aug 19th, 2019 3m 57s

A critical component here was mobility, yet just as important for Southcoast was the human touch. These kinds of capabilities are critical in today’s smart, digital world for delivering personal, face-to-face care, regardless of the physical pr

Audio Blog - Facial Recognition and the Opportunities for Better Customer Experience

Aug 14th, 2019 6m 15s

One thing that virtually all experts agree on is that Facial Recognition technology is relatively immature and will continue to advance. As with other areas of artificial intelligence, there is a significant focus on proactively working to ensu

Audio Blog - 8 Ways to use AI in the Contact Center

Aug 12th, 2019 8m

Are organizations attempting to use artificial intelligence (AI) in the contact center? YES, without a doubt. Listen to our list of 8 distinct ways that companies are using AI to optimize consumer-experience, agent-experience, and contact cent

Audio Blog - Creating a Digital Transformation Contingency Plan

Aug 4th, 2019 8m 13s

Every important area in life has a contingency plan. We have disaster preparedness in the event of a fire or earthquake. In schools, we have emergency response drills. Even at home, we have contingency plans for childcare emergencies. Digital t

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