Welcome back to Behind the Counter Season 3.This week's episode Christine & Keith talk about:Union Update: Our viewers need to stay vigilant Subway transfers franchises to franchisees Three post COVID challenges the industry is dealing

S3 E5: Priceberg Dead Ahead

Apr 26th, 2023 27m 8s

Welcome back to Behind the Counter Season 3.This week's episode Christine & Keith talk about:Loyalty News Recap Last Show McDonalds goes value meal at their home officeEffin Egg Opens in Morristown Friendly's, Christine's Old Home

S3 E4: No Going Back ..... we are in the Future

Apr 21st, 2023 24m 13s

Welcome back to Behind the Counter Season 3.This week's episode Christine & Keith talk about:Darden CEO Dining & EconomyPanera Partners with Amazon WTFTexas Roadhouse is on the Map Habit Burger New CEOMoe's ExpansionKeith & Chri

S3 E3: Peter Condom Tail

Apr 5th, 2023 25m 39s

Welcome back to Behind the Counter Season 3.This week's episode Christine & Keith talk about:Chipotle ExpansionNine Breakout BrandsNYC Churro LadiesRestaurants Taking Cash and Charging more to use your CCHarassment in the Work Plac

S3 E2: Spring into Blossoming Talent

Mar 29th, 2023 24m 25s

Welcome back to Behind the Counter Season 3.This week's episode Christine & Keith talk about:McDonalds Opens Fully AutomatedBob Evans for Easter?Mighty Quinn's expanding ChainFogo De ChaoThoughts on Chain RestaurantsChristine

S3 E1: Rainbow Rocking the Gold

Mar 18th, 2023 21m 37s

Welcome back to Behind the Counter Season 3. This week's episode Christine & Keith talk about: Chick -Fil-A's Data BreachBurnie Sanders & StarbucksBeyond Meat Profits Plumet Thursday is the new Friday Post COVIDD&H's Hot Jobs for M

S2 E16: A Token Beyond

Jan 4th, 2023 33m 33s

Today's Episode "A Token Beyond" Keith and I talk about: Chic Fil A Drive Thru Update, Starbucks & Howard Shultz, Restaurant Unions continue, and NFT Restaurants: What are they?This week's episode of Behind the Counter was brought to you by: D

S2 E15: Extra Extra Decisions and Indecision

Dec 21st, 2022 29m 32s

Today’s Episode “Extra-Extra Decisions and Indecision” Keith and I talk about DC increasing server pay by 2027, Employment in our industry where are the jobs? Have they grown? Sweet Green Shares Tumble, Chipotle Prices Raise and guest visits sl

S2 E14: Frost & Foliage

Nov 23rd, 2022 27m 59s

Todays Episode “Frost & Foliage” Keith and I talk about the Restaurant Revitalization Fund, Chili’s To Go Restaurants, Ghost kitchens, and Early Brands Franchising and Investing.This weeks episode of Behind the Counter is brought to you by: Ho

S2 E13: Improv: Real Talk

Nov 16th, 2022 24m 14s

Christine & Keith freestyle this episode comparing the industry to when they were hourly employees and GM's to what it is now. What is was like then, now, and the future nostalgia to come.Remember When…How did we first meet? Remember the m

S2 E12: Nuclear Laborcaust

Oct 26th, 2022 37m 5s

Christine & Keith talk about Lab-Grown Meat, Supply Chain updates, Restaurant Price Increases, and How to Hire and Retain Great People. This Episode is brought to you by Hospitality New Magazine! Listen to Behind the Counter on Spotify & Appl

S2 E11: Witch way to the Boar

Oct 19th, 2022 28m 58s

Christine & Keith kick off the second half of Season 2 with their Halloween Episode - "Witch way to the Boar". They discuss NYC COVID Restrictions, Starbucks and Unions, Chipotle & Chippy, and how to prepare your restaurant for Halloween. List

S2 E10: Egg-Cited Easter is Here

Apr 20th, 2022 28m 48s

Just like Jesus’ age when he resurrected, today is Behind the Counter’s 33rdepisode and Christine and Keith discuss the boom of plant-based meat and planning your restaurants for the Easter holidays.[00:27] Christine’s Experience at Outback[0

S2 E9: Labor Break You

Apr 13th, 2022 27m 11s

Labor can make or break you, and on this episode of Behind the Counter, Christine and Keith lay down their thoughts on labor in the restaurant in the industry and how the NYC Fair Workweek Law has evolved over the past few years.[01:36] Starbu

S2 E8: Deep Fried Demand

Apr 6th, 2022 30m 25s

Christine and Keith’s topic for today is centered around America’s billion-dollar fast-food industry. They start off by digging into the history of the fast-food industry, how some of the biggest brands came to be, and explain why fast foods wi

S2 E6: Finding that Pot of Gold at the End of a Rainbow

Mar 16th, 2022 37m 38s

St. Patrick’s Day is coming up and our two hosts reminisce on pre-pandemic days and hope for post-pandemic festivities. Joining us on this episode as well is Darcell Taylor, a former Pret employee and now Director of People and Culture of Bread

S2 E5: Stated Simply For The Operator

Mar 9th, 2022 32m 5s

Christine and Keith’s topics for today start off with President Joe Biden’s State of the Union and its effect, or lack thereof, on the restaurant industry. Despite what’s going on with the world with Ukraine and inflation, Keith shares the insp

S2 E4: I Thought Casper was Friendly

Mar 2nd, 2022 29m 43s

Halloween has arrived a little earlier in February as Christine and Keith talk about ghosting in not just the dating world, but also in recruitment. Christine also makes a bold statement: COVID is over and it’s time for the restaurant business

S2 E3: Go Vlog Yourself! An Interview with Kreskin Torres

Feb 23rd, 2022 36m 10s

Christine and Keith welcome their first guest of the season, Kreskin J. Torres! Kreskin is a blogger, influencer, and owner of The Rideshare Foodie. In this episode, we get to know him, his love for food, and the best places to be in across all

S2 E2: Winging It! Inflation on the Rise. Who Said Chickens Can't Fly?

Feb 16th, 2022 30m 47s

Menu inflation is at an all-time-high and Christine and Keith give tips on how to deal with this crisis. They also share their thoughts on the mask mandates and outdoor dining sheds as NYC nears the end of the pandemic.[00:38] Bill de Blasio[

S2 E1: So Lovely to be Back

Feb 14th, 2022 32m 39s

Christine and Keith are back with Season 2 of Behind the Counter. They talk about Valentine’s Day and how restaurants can bounce back and make the most out of this holiday. - Christine and Keith's Unexpected Delights to Help your Restaurant for

S1 E20: Turkey and Turnkey

Nov 24th, 2021 42m

Christine is back with Keith on the season finale of Behind the Counter. They talk about the boomerang effect in the industry, how to get ready for the Thanksgiving and Christmas peak, and what they really think about deep-fried turkey.[01:35]

S1 E19: Emerging and Evolving with Jess Chuang

Nov 16th, 2021 36m 22s

Keith is flying solo on this episode but is in good company with guest Jess Chuang, owner and operator of Ichiban To-Go alongside her father who first started the business in the 80’s. She shares how she runs things, how she keeps her staff loy

S1 E18: Detail is not just Retail. Find your Devil

Nov 10th, 2021 38m 53s

Should we bring in robots or drones to serve our food? Christine and Keith discuss the future of automation in the industry. The two hosts also share valuable tips on how to stay consistent with your dining experience and the things that you mi

S1 E17: Ooooppppssss I Hit Send

Nov 3rd, 2021 31m 17s

Christine and Keith share their thoughts on proper communication in the industry and how easily you can get misconstrued through text. They exchange funny and cringe-worthy experiences about employees who are a little too noisy through both tex