Meaningful Communication with Team Members – Belk on Business – Episode 172

Much of our communication with our team involves tasks and the best leaders and managers also spend quality time having conversations with team members on what matters most to them. Most employees want to please their employer if the vision is clear and the culture is one that includes good collaboration and sincere care.

Topics to include to have meaningful conversations with team members:

1) Metrics that matter to the company – what KPIs are they responsible for and how does their role in the company play in the company’s performance. Am I just a pawn in someone else’s game or does what I’m doing matter?

2) What goals do you have that we can help you achieve? What career path does the individual desire? Some are happy with a low stress, repetitive workflow and others want to be challenged and pursue promotions within the company. Try to have a good understanding whether the employee truly desires to stay at your business long term. If your business is a steppingstone for the employee, allow them to do so and use them to train their successor.

3) How do we get our customers? Whether through marketing channels, networking, referrals, etc.) What is the lifetime value of a customer? This can help the employee understand how their service impacts the company if that customer is lost or retained.

4) Value and respect of time.

5) Educate instead of telling. Allow for feedback, don’t create unhealthy competition in roles that would create discouragement instead of motivation.

6) Communicate what you are trying to say multiple times in multiple ways.

7) Have impact moments with your team instead of using surveys or lengthy meetings to get feedback as to whether there is alignment with the company’s vision and goals.

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