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1:14

Bbc Sounds Music Radio

1:17

podcast. If you're going to

1:19

work in a shop today, or hospital,

1:21

emergency department, or railway station, or any

1:23

place where you're likely to come across

1:25

members of the public, there is a

1:27

chance much greater than zero that you

1:29

will encounter anger and aggravation, sometimes worse.

1:32

What we're told by people who do

1:34

these jobs is that it's got a

1:36

lot worse. Recently I'm and were been

1:38

on the Today programme, our reporter Jim

1:40

Connelly, went to meet shop workers in

1:42

West Yorkshire who are bearing the brunt

1:44

of all of this starting at a

1:46

pet shop in Halifax. Daylight

1:49

is pretty much the exact same People you

1:51

just know it for your eyes are drawn

1:53

to them straight. are you looking for? Matthew

1:55

is the manager. Paw prints a pet shop

1:58

here in Halifax A is row after. row

2:00

of pet food, dog toys, there's a guinea

2:02

pig in the corner, there is everything you

2:04

could possibly need no matter what animal you

2:07

are. Matthew you you

2:09

ultimately look like you're ready if someone is gonna

2:11

come and shoplift. Describe what you're wearing for it.

2:13

The standard body cam and then

2:15

in the middle of that we have the shoplink

2:17

radio on. Tell us how we

2:19

are, for just double checking you've got my radio request.

2:21

So what's that for? If someone's like

2:23

suspected of shoplifting, someone has shoplifted,

2:26

they'll basically put out and say this

2:28

person's been in the store. Nothing

2:30

to do with whiskey

2:33

Charlie. There you go.

2:35

Right on cue. They're all resting for

2:37

a great accent. I've just been so

2:39

many shoplifted in here before, he's keeping

2:42

an eye on it. I've had one

2:44

specific shoplifter and she has been

2:46

rife in the past like six

2:48

years. She wears disguises,

2:50

she wants for a full like

2:53

burka, so basically she'll shoplifted from

2:55

somewhere, she'll go somewhere else and she'll change

2:57

into an outfit. She wears wigs, glasses,

2:59

everything, she tries it. Do you ever

3:02

get a situation where they get aggressive

3:04

with you? Yeah many times. So

3:06

I'll give you a couple examples. A

3:09

man and a woman came in and I caught his wife

3:11

stealing dog toys. So I confronted

3:13

her about them. The man was so aggressive to

3:15

the point where he told me that he'd be

3:17

waiting for me at five o'clock when I finished

3:19

work. We've had a guy try and steal something,

3:21

go and sit on the dog beds outside and

3:24

then when we asked him to move along he

3:26

actually came in throwing the dog beds in the

3:28

store at the staff. He

3:30

like literally the top shelves he just cleared them

3:32

off of his hand, he was throwing treats at

3:35

us. The moment you catch them they do get

3:37

quite aggressive. Is that scary? Because

3:40

I mean that you're not the biggest

3:42

guy in the world here. Not to

3:44

judge you or anything. Absolutely not. It's

3:46

really intimidating. It can also depend on

3:48

who you're on staff force with, everything

3:50

like that. Who knows? Thank you. Did

3:53

you see it at all? No, that's how I

3:55

feel. Yeah. After

3:59

a morning getting a Matthew's feet it's time to

4:01

move on. Port

4:04

Prints is a small chain of shops owned

4:06

by Darren. It's singing after birthday. That's

4:09

Spitz. Spitz has been

4:11

with us 12 years now, left to us

4:13

by a customer. You're the

4:15

boss, you're on the whole chain. How

4:18

big an impact has shoplifting been in the last

4:20

year or two? It used to be petty pilfer

4:22

and now it's not. Now they're coming in with

4:25

rucksacks, big bags, bags for life and

4:27

they're just clearing shelves. Can you give us a

4:29

sense of the financial impact? We probably write off about

4:31

$5,000 a year. Personal. Personal.

4:39

When they're hitting you twice a week, clearing

4:41

a shelf of dog treats at £9.99 a

4:43

packet, they're taking 20 or 30 packets. That's

4:46

big money in one hit. We've

4:50

taken a short drive from Halifax to spend

4:52

the afternoon in Leeds. The city

4:55

got described as the country's shoplifting capital recently, with

4:58

more reports of it happening here than anywhere

5:00

else. We're at a co-op. Last

5:03

year the chain said it averaged 1,000 incidents

5:05

every day across its 2,400 stores. My

5:10

name's David Hopkins, I'm from the street co-op. How are you

5:12

doing, David? Hi, Jamie. Where's the best place to stand?

5:14

Probably just down this way. Right. How

5:19

often is it happening in your shop here? Yeah, I mean I've

5:21

worked in retail 20 years. It's always been really bad. In the

5:23

task of a few years it's just got worse and worse. People

5:25

come coming in massive gangs or just a couple

5:28

of people with huge bags each, suitcases like rubble

5:30

sacks, anything where they can get the maximum amount

5:32

of front of the shelf as quick as possible.

5:35

It's definitely not petty crime, you know, it's

5:37

organised crime that makes our customers and colleagues

5:39

feel really unface. Have you ever been physically

5:41

abused during your job? Yeah,

5:43

I've had a number of incidents where I've been either

5:45

punched or we had an

5:48

incident where a couple of

5:50

women felt it was needed to dig the

5:52

nails into my scalp and scrape it all

5:54

down my face so I had cuts on

5:56

my forehead, even spitting, It

5:59

might not seem serious. People boys discussing our suicides

6:01

discussed the known as fits the soul of people

6:03

don't seem to think is an assault was the

6:05

best place makes us down than that. Observed as

6:08

Billie perfectly a catch it we're about. I give.

6:11

Myself an hour scum by. I'm

6:14

no expert in shuttle offense bobbing what's around on.

6:16

Seen any signs of any kind of yeah missing

6:19

class you have a regular go fast them and

6:21

I will have hidden bombs and seen that I

6:23

got some so when they have kept walking which

6:25

is which has good to discern at The security

6:27

guard seems to be working pretty well for David

6:29

and his team and it was really quiet for

6:31

the next couple of hours. And. Then something

6:33

happened just out with us I guess so

6:35

are we being the side and will just

6:38

optimal coming Madonna second nile on them and

6:40

see i cooked meat shelf thirty six six

6:42

pounds worth of cooked meat strains his back

6:44

am and i was surprised that it off

6:46

and bought a series of the first the

6:48

god is realized it and it's not worth

6:50

any their his hundred the suppose a movie

6:52

do without do think coming to the nazi

6:54

got hands wait for the about twenty fucking

6:56

some ham that's not really sets of Cairo

6:59

known as the second i went to south

7:01

so whether that be in one hundred dollars.

7:03

And sell all the selling products. Get the money

7:05

and use that money said so that your of

7:07

issues. By

7:17

this is a mole and Nick our

7:19

we are jumping on this fee to

7:21

tell you that a bit about our

7:23

new podcast it is called the Today

7:25

Podcasts and is where we give you

7:27

all take on the biggest stories of

7:29

the week, the inside, the conversation, the

7:31

analysis. then we baby don't always get

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time for on a daily news show.

7:36

I will take you behind the scenes

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of the U K's most influential news

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program. It. Can be so nice

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to have that time and new episodes

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are going to drop every Thursday. Make

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Today podcast on Be does he it.