Episode Transcript
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Bbc Sounds Music Radio
1:17
podcast. If you're going to
1:19
work in a shop today, or hospital,
1:21
emergency department, or railway station, or any
1:23
place where you're likely to come across
1:25
members of the public, there is a
1:27
chance much greater than zero that you
1:29
will encounter anger and aggravation, sometimes worse.
1:32
What we're told by people who do
1:34
these jobs is that it's got a
1:36
lot worse. Recently I'm and were been
1:38
on the Today programme, our reporter Jim
1:40
Connelly, went to meet shop workers in
1:42
West Yorkshire who are bearing the brunt
1:44
of all of this starting at a
1:46
pet shop in Halifax. Daylight
1:49
is pretty much the exact same People you
1:51
just know it for your eyes are drawn
1:53
to them straight. are you looking for? Matthew
1:55
is the manager. Paw prints a pet shop
1:58
here in Halifax A is row after. row
2:00
of pet food, dog toys, there's a guinea
2:02
pig in the corner, there is everything you
2:04
could possibly need no matter what animal you
2:07
are. Matthew you you
2:09
ultimately look like you're ready if someone is gonna
2:11
come and shoplift. Describe what you're wearing for it.
2:13
The standard body cam and then
2:15
in the middle of that we have the shoplink
2:17
radio on. Tell us how we
2:19
are, for just double checking you've got my radio request.
2:21
So what's that for? If someone's like
2:23
suspected of shoplifting, someone has shoplifted,
2:26
they'll basically put out and say this
2:28
person's been in the store. Nothing
2:30
to do with whiskey
2:33
Charlie. There you go.
2:35
Right on cue. They're all resting for
2:37
a great accent. I've just been so
2:39
many shoplifted in here before, he's keeping
2:42
an eye on it. I've had one
2:44
specific shoplifter and she has been
2:46
rife in the past like six
2:48
years. She wears disguises,
2:50
she wants for a full like
2:53
burka, so basically she'll shoplifted from
2:55
somewhere, she'll go somewhere else and she'll change
2:57
into an outfit. She wears wigs, glasses,
2:59
everything, she tries it. Do you ever
3:02
get a situation where they get aggressive
3:04
with you? Yeah many times. So
3:06
I'll give you a couple examples. A
3:09
man and a woman came in and I caught his wife
3:11
stealing dog toys. So I confronted
3:13
her about them. The man was so aggressive to
3:15
the point where he told me that he'd be
3:17
waiting for me at five o'clock when I finished
3:19
work. We've had a guy try and steal something,
3:21
go and sit on the dog beds outside and
3:24
then when we asked him to move along he
3:26
actually came in throwing the dog beds in the
3:28
store at the staff. He
3:30
like literally the top shelves he just cleared them
3:32
off of his hand, he was throwing treats at
3:35
us. The moment you catch them they do get
3:37
quite aggressive. Is that scary? Because
3:40
I mean that you're not the biggest
3:42
guy in the world here. Not to
3:44
judge you or anything. Absolutely not. It's
3:46
really intimidating. It can also depend on
3:48
who you're on staff force with, everything
3:50
like that. Who knows? Thank you. Did
3:53
you see it at all? No, that's how I
3:55
feel. Yeah. After
3:59
a morning getting a Matthew's feet it's time to
4:01
move on. Port
4:04
Prints is a small chain of shops owned
4:06
by Darren. It's singing after birthday. That's
4:09
Spitz. Spitz has been
4:11
with us 12 years now, left to us
4:13
by a customer. You're the
4:15
boss, you're on the whole chain. How
4:18
big an impact has shoplifting been in the last
4:20
year or two? It used to be petty pilfer
4:22
and now it's not. Now they're coming in with
4:25
rucksacks, big bags, bags for life and
4:27
they're just clearing shelves. Can you give us a
4:29
sense of the financial impact? We probably write off about
4:31
$5,000 a year. Personal. Personal.
4:39
When they're hitting you twice a week, clearing
4:41
a shelf of dog treats at £9.99 a
4:43
packet, they're taking 20 or 30 packets. That's
4:46
big money in one hit. We've
4:50
taken a short drive from Halifax to spend
4:52
the afternoon in Leeds. The city
4:55
got described as the country's shoplifting capital recently, with
4:58
more reports of it happening here than anywhere
5:00
else. We're at a co-op. Last
5:03
year the chain said it averaged 1,000 incidents
5:05
every day across its 2,400 stores. My
5:10
name's David Hopkins, I'm from the street co-op. How are you
5:12
doing, David? Hi, Jamie. Where's the best place to stand?
5:14
Probably just down this way. Right. How
5:19
often is it happening in your shop here? Yeah, I mean I've
5:21
worked in retail 20 years. It's always been really bad. In the
5:23
task of a few years it's just got worse and worse. People
5:25
come coming in massive gangs or just a couple
5:28
of people with huge bags each, suitcases like rubble
5:30
sacks, anything where they can get the maximum amount
5:32
of front of the shelf as quick as possible.
5:35
It's definitely not petty crime, you know, it's
5:37
organised crime that makes our customers and colleagues
5:39
feel really unface. Have you ever been physically
5:41
abused during your job? Yeah,
5:43
I've had a number of incidents where I've been either
5:45
punched or we had an
5:48
incident where a couple of
5:50
women felt it was needed to dig the
5:52
nails into my scalp and scrape it all
5:54
down my face so I had cuts on
5:56
my forehead, even spitting, It
5:59
might not seem serious. People boys discussing our suicides
6:01
discussed the known as fits the soul of people
6:03
don't seem to think is an assault was the
6:05
best place makes us down than that. Observed as
6:08
Billie perfectly a catch it we're about. I give.
6:11
Myself an hour scum by. I'm
6:14
no expert in shuttle offense bobbing what's around on.
6:16
Seen any signs of any kind of yeah missing
6:19
class you have a regular go fast them and
6:21
I will have hidden bombs and seen that I
6:23
got some so when they have kept walking which
6:25
is which has good to discern at The security
6:27
guard seems to be working pretty well for David
6:29
and his team and it was really quiet for
6:31
the next couple of hours. And. Then something
6:33
happened just out with us I guess so
6:35
are we being the side and will just
6:38
optimal coming Madonna second nile on them and
6:40
see i cooked meat shelf thirty six six
6:42
pounds worth of cooked meat strains his back
6:44
am and i was surprised that it off
6:46
and bought a series of the first the
6:48
god is realized it and it's not worth
6:50
any their his hundred the suppose a movie
6:52
do without do think coming to the nazi
6:54
got hands wait for the about twenty fucking
6:56
some ham that's not really sets of Cairo
6:59
known as the second i went to south
7:01
so whether that be in one hundred dollars.
7:03
And sell all the selling products. Get the money
7:05
and use that money said so that your of
7:07
issues. By
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this is a mole and Nick our
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we are jumping on this fee to
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tell you that a bit about our
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Podcasts and is where we give you
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